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AUTOMATED SECURE PAYMENT SYSTEM
What is the Automated Secure Payment System?
You can now pay your Endeavor bill from your phone 24/7. It’s easy, just dial toll-free 1.855.313.6315 and enter your customer account number.
Benefits of paying your bill via the Automated Secure Payment System:
SECURE PAYMENT QUICK REFERENCE GUIDE:
Call Toll-Free 1-855-313-6315
What is SmartHub?
SmartHub allows you to pay your Endeavor bill via the internet from your computer, smart phone or tablet. You may use an EFT via your checking or savings account, credit or debit card – we accept Discover, Mastercard and Visa.
Benefits of SmartHub:
Click here to sign up and learn more about SmartHub. If you are already signed up to pay your bills online, you do not need to set up a new account. Just sign in using you email address and password.
What is AutoPay/Recurring Payments?
Make monthly payments without lifting a finger. Sign up for Autopay/Recurring Payments and automatically debit your monthly payment from the bank account (checking or savings), debit card or credit card you designate. No more checks or postage, No more late fees! It’s so easy!
Now you can set up your recurring payment methods using SmartHub. The Recurring Payments screen allows you to add new recurring payment methods that will be automatically charged on the chosen account’s due date. The payment method can be a previously stored account, or you may add new methods as well. In addition, if you have existing recurring payments already in place, you may modify, update, or delete these methods, or even temporarily not allow them to be available if necessary.
Benefits of AutoPay/Recurring Payments:
If you have further questions, please contact Customer Service at 1.800.922.6677
LIFELINE, TOLL LIMITATION SERVICES
This is a service that provides discounts to eligible low income consumers helping them establish and maintain telephone and or broadband internet access service (BIAS).
Lowers the cost of basic monthly local telephone or BIAS service. Eligible consumers can receive up to $9.25 per month in discounts. Lifeline is available for one telephone line or BIAS per eligible household. A household is everyone (including children and people who are not related to you) who lives in your home and shares income and household expenses. If there are multiple subscribers at one address, please refer to the household worksheet, which is available at www.lifelinesupport.org . The federal lifeline support is paid entirely by the federal lifeline program. This service is not transferable and only eligible customers may enroll in the program.
Though there are no limitations on number of local minutes provided as a part of the plan, additional toll charges may apply for long-distance calls. This limitation supports eligible consumers who wish to avoid incurring large long distance fees by choosing toll blocking or toll control at no cost. If toll limitations are not added, additional charges will apply for long-distance calls.
BIAS minimum speed and usage allowance standards are required for the service to qualify.
Lifeline recipients may transfer the Lifeline benefit to a new company once every sixty days for telephone service and once every 12 months for BIAS.
Eligibility Guidelines: To be eligible for Lifeline you must be enrolled in one or more of the following assistance programs:
Lifeline applicants must present documentation demonstrating eligibility either through participation in one of the qualifying federal assistance programs or through income-based means.
Acceptable documentation of program-based eligibility includes: current or prior year’s statement of benefits from a qualifying state, federal or Tribal program; notice letter of participation in a qualifying state, federal or Tribal program; program participation documents; or another official document evidencing the consumer’s participation in a qualifying state, federal or Tribal program.
2017 Federal Poverty Guidelines
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To apply for these services interested customers should call 1-888-587-7034 . For additional information about these programs, please visit the Universal Service Administrative Company (USAC) website at www.lifelinesupport.org .
You may be billed for a partial month of service in addition to the regular monthly charges on your statement. A partial month charge may occur on your first statement or when you add services to your account. In addition, if you cancel or remove a service you may see a partial month credit (-) for services that were previously billed but not used. A partial month amount simply reflects a charge or credit for services, for any period less than a full month.
Monthly Billing Cycle
You are billed for one month of service at the start of your billing period. Chargeable ON DEMAND, Pay-Per-View, and any long distance are billed on a per use basis. Charges for these services appear on the bill after you’ve used the service.
Due Date & Late Payment
Your payment is due upon receipt of your bill. If not paid on the 17th day from receipt, late fees apply. If you are in arrears and your statement due date is ‘due on receipt’, make your payment immediately to avoid service interruption. Late payments are subject to late payment fees. Customers in arrears for more than one month of service will be disconnected for non-payment.
Manage your account on www.weEndeavor.com
You can manage your account online at www.weEndeavor.com. In addition to viewing your balance, you may view unbilled charges, view current or previous billing statements, stop your paper bill, make a one-time electronic payment, or report a problem.
Where to mail your payment
If time permits, you should mail your payment back to Endeavor in the envelope included with your bill. If you’d like to get your payment to Endeavor faster, you may put your payment in our drop box located at the main office or use an overnight delivery service or U.S. Postal Service Priority Mail.
Paying at the last minute
Endeavor offers convenient ways to make a fast, one-time payment. Click here to pay by making a one-time payment using a credit card or call our automated secure payment system at 1-855-313-6315. There is no charge for using either of these services.
Electronic Funds Transfer
You can enroll in Endeavor’s automatic bill pay service by calling a Customer Service Representative. Autopay is a safe and convenient way to pay your Endeavor bill without having to write a check each month. If you choose to participate, your payment will be automatically withdrawn from the checking account, savings account, debit or credit card of your choice. Endeavor’s Autopay program is fast, convenient, and free! Set up AutoPay/Recurring Payments and schedule your payments from your computer, smart phone or tablet using SmartHub. Click here to sign up for SmartHub Recurring Payments.
Equipment supplied by Endeavor is the property of Endeavor Communications and needs to be returned at the time of service disconnection. If the equipment is not returned, Endeavor will add charges for unreturned equipment to your final bill. Please return equipment promptly to avoid additional charges and to protect your credit rating.
Because the telecommunications industry requires lots of capital, and because Endeavor Communications is a non-profit organization that returns its profits to its members, we look for every possible avenue to keep the costs of new equipment, services, and other investments as low as possible.
By using what are called “Capital Credits” to finance new products and services, Endeavor is able to avoid finance charges and other costs that ultimately affect the member’s cost. Capital Credits are essentially the profits that will be paid to our members once the Board of Directors has determined that it is economically feasible to do so.
To file for unclaimed capital credits, please click here: Capital Credits Claim Form