Click on an option below to learn more:


 

AUTOMATED SECURE PAYMENT SYSTEM

What is the Automated Secure Payment System?
You can now pay your Endeavor bill from your phone 24/7. It’s easy, just dial toll-free 1.855.313.6315 and enter your customer account number.

Benefits of paying your bill via the Automated Secure Payment System:

  • Pay your bills
  • Check your account balance
  • 24/7 access
  • No processing fees
  • Quick, convenient and secure

 

SECURE PAYMENT QUICK REFERENCE GUIDE:

Call Toll-Free 1-855-313-6315

Main Menu:
  • To make a payment Press 1
  • To check your account balance Press 2
  • To modify your recurring payment Press 3
  • To repeat this menu Press 9
How to Make a Payment?
Please enter your Endeavor account number and PIN number followed by the # sign (if you do not know your account number or PIN number please contact our office)
If this is correct Press 1 – if not Press 2
  • To pay the total amount due Press 1
  • To enter a specific payment amount Press 2
    For example: enter 15003 # for $150.03
    If this is correct Press 1 – if not Press 2
  • To continue without making a payment Press 3
  • To hear this information again Press 9
Once You Enter the Amount You Want to Pay:
  • If you wish to add another account to your payment total Press 1
  • To process your payment Press 2
Select a Method of Payment:
  • To make a payment by Discover, MasterCard, Visa Press 1
  • If you wish to add another account to your payment total Press 3
  • To exit this menu without making a payment Press 4
  • To repeat these options Press 9
Credit or Debit Card as Your Payment Method:
  • Please enter your credit card number followed by the # sign. If this is correct Press 1 – if not Press 2
  • Please enter your credit card expiration date. (use the first 2 digits for the month and the last 2 for the year)
    If this is correct Press 1 – if not Press 2
  • Please enter your 5 digit zip code. If this is correct Press 1 – if not Press 2
  • If you wish us to save your payment information Press 1 – if not Press 2
  • To repeat these options Press 9
Autopay:
  • If you wish to have your bill automatically withdrawn from your account each month Press 1 – if not Press 2
Account Status Menu:
Enter account number & Press the # sign. If this is correct Press 1 – if not Press 2
  • To hear this information again Press 9
    (if you don’t Press 9, you will return back to the MAIN MENU)

 

SMARTHUB

What is SmartHub?
SmartHub allows you to pay your Endeavor bill via the internet from your computer, smart phone or tablet. You may use an EFT via your checking or savings account, credit or debit card – we accept Discover, Mastercard and Visa.

Benefits of SmartHub:

  • Updated, user-friendly design
  • Safe and secure
  • Mobile and web friendly for convenient account management
  • Improved billing and payment history (up to 12 months)
  • View and print bills anytime, anywhere
  • Change your personal information
  • Set up AutoPay/Recurring Payments
  • Activate Paperless Billing to save paper & help the environment
  • Chat or communicate with a Customer Service Representative

Click here to sign up and learn more about SmartHub. If you are already signed up to pay your bills online, you do not need to set up a new account. Just sign in using you email address and password.


 

AUTOPAY/RECURRING PAYMENTS

What is AutoPay/Recurring Payments?
Make monthly payments without lifting a finger. Sign up for Autopay/Recurring Payments and automatically debit your monthly payment from the bank account (checking or savings), debit card or credit card you designate. No more checks or postage, No more late fees! It’s so easy!

Now you can set up your recurring payment methods using SmartHub. The Recurring Payments screen allows you to add new recurring payment methods that will be automatically charged on the chosen account’s due date. The payment method can be a previously stored account, or you may add new methods as well. In addition, if you have existing recurring payments already in place, you may modify, update, or delete these methods, or even temporarily not allow them to be available if necessary.

Benefits of AutoPay/Recurring Payments:

  • Your bill is automatically paid from your checking, saving, debit or credit card account
  • You will still receive a monthly statement (paper or online) so you know what you pay each month
  • Your bill will be paid on time every month—no late fees!
  • Set up AutoPay/Recurring Payments and schedule your payments  from your computer, smart phone or tablet using SmartHub

Click here to sign up for SmartHub Recurring Payments.

If you have further questions, please contact Customer Service at 1.800.922.6677


 

LIFELINE, TOLL LIMITATION SERVICES

This is a service that provides discounts to eligible low income consumers helping them establish and maintain telephone service

Lifeline: Lowers the cost of basic monthly local telephone service. Eligible consumers can receive up to $9.25 per month in discounts. Lifeline is available for one telephone line per eligible household. A household is everyone (including children and people who are not related to you) who lives in your home and shares income and household expenses. If there are multiple subscribers at one address, please refer to the household worksheet, which is available at www.lifelinesupport.org . The federal lifeline support is paid entirely by the federal lifeline program. This service is not transferable and only eligible customers may enroll in the program.

Toll Limitation: Though there are no limitations on number of local minutes provided as a part of the plan, additional toll charges may apply for long-distance calls. This limitation supports eligible consumers who wish to avoid incurring large long distance fees by choosing toll blocking or toll control at no cost. If toll limitations are not added, additional charges will apply for long-distance calls.

Eligibility Guidelines: Eligibility for Lifeline and Toll Limitation Service varies state by state. Individuals may be eligible for these programs if they participate in one of the following programs:

  • Federal Public Housing Assistance (FPHA) or Section 8
  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Medicaid
  • National School Lunch Program (NSLP)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)

2014 Federal Poverty Guidelines

Family SizeIncome
1$15,889
2$21,505
3$27,121
4$32,737
5$38,353
6$43,969
7$49,585
8$55,201
For each additional
person, add
$5,616

To apply for these services interested customers should call 1-888-587-7034 . For additional information about these programs, please visit the Universal Service Administrative Company (USAC) website at www.lifelinesupport.org .

 

Click here to view a sample bill »

 

Prorated Bill
You may be billed for a partial month of service in addition to the regular monthly charges on your statement. A partial month charge may occur on your first statement or when you add services to your account. In addition, if you cancel or remove a service you may see a partial month credit (-) for services that were previously billed but not used. A partial month amount simply reflects a charge or credit for services, for any period less than a full month.

Monthly Billing Cycle
You are billed for one month of service at the start of your billing period. Chargeable ON DEMAND, Pay-Per-View, and any long distance are billed on a per use basis. Charges for these services appear on the bill after you’ve used the service.

Due Date & Late Payment
Your payment is due upon receipt of your bill. If not paid on the 17th day from receipt, late fees apply. If you are in arrears and your statement due date is ‘due on receipt’, make your payment immediately to avoid service interruption. Late payments are subject to late payment fees. Customers in arrears for more than one month of service will be disconnected for non-payment.

Manage your account on  www.weEndeavor.com  
You can manage your account online at  www.weEndeavor.com. In addition to viewing your balance, you may view unbilled charges, view current or previous billing statements, stop your paper bill, make a one-time electronic payment, or report a problem.

Where to mail your payment
If time permits, you should mail your payment back to Endeavor in the envelope included with your bill. If you’d like to get your payment to Endeavor faster, you may put your payment in our drop box located at the main office or use an overnight delivery service or U.S. Postal Service Priority Mail.

Paying at the last minute
Endeavor offers convenient ways to make a fast, one-time payment. Click here to pay by making a one-time payment using a credit card or call our automated secure payment system at 1-855-313-6315. There is no charge for using either of these services.

Electronic Funds Transfer
You can enroll in Endeavor’s automatic bill pay service by calling a Customer Service Representative. Autopay is a safe and convenient way to pay your Endeavor bill without having to write a check each month. If you choose to participate, your payment will be automatically withdrawn from the checking account, savings account, debit or credit card of your choice. Endeavor’s Autopay program is fast, convenient, and free! Set up AutoPay/Recurring Payments and schedule your payments  from your computer, smart phone or tablet using SmartHub. Click here to sign up for SmartHub Recurring Payments.

Equipment
Equipment supplied by Endeavor is the property of Endeavor Communications and needs to be returned at the time of service disconnection. If the equipment is not returned, Endeavor will add charges for unreturned equipment to your final bill. Please return equipment promptly to avoid additional charges and to protect your credit rating.

Because the telecommunications industry requires lots of capital, and because Endeavor Communications is a non-profit organization that returns its profits to its members, we look for every possible avenue to keep the costs of new equipment, services, and other investments as low as possible.

By using what are called “Capital Credits” to finance new products and services, Endeavor is able to avoid finance charges and other costs that ultimately affect the member’s cost. Capital Credits are essentially the profits that will be paid to our members once the Board of Directors has determined that it is economically feasible to do so.

To file for unclaimed capital credits, please click here: Capital Credits Claim Form

 

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