Payment Options

Automated Secure Payment System

You can now pay your Endeavor bill from your phone 24/7. It’s easy, just dial toll-free 1.855.313.6315 and enter your customer account number.

Benefits of paying your bill via the Automated Secure Payment System:

  • Pay your bills
  • Check your account balance
  • 24/7 access
  • No processing fees
  • Quick, convenient and secure

 

Secure Payment Quick Reference Guide

Call Toll-Free 1-855-313-6315
Main Menu:

  • To make a payment Press 1
  • To check your account balance Press 2
  • To modify your recurring payment Press 3
  • To repeat this menu Press 9

How to Make a Payment?

Please enter your Endeavor account number and PIN number followed by the # sign (if you do not know your account number or PIN number please contact our office)

If this is correct Press 1 – if not Press 2

  • To pay the total amount due Press 1
  • To enter a specific payment amount Press 2
    For example: enter 15003 # for $150.03
    If this is correct Press 1 – if not Press 2
  • To continue without making a payment Press 3
  • To hear this information again Press 9

Once You Enter the Amount You Want to Pay:

  • If you wish to add another account to your payment total Press 1
  • To process your payment Press 2

Select a Method of Payment:

  • To make a payment by Discover, MasterCard, Visa Press 1
  • If you wish to add another account to your payment total Press 3
  • To exit this menu without making a payment Press 4
  • To repeat these options Press 9

Credit or Debit Card as Your Payment Method:

  • Please enter your credit card number followed by the # sign. If this is correct Press 1 – if not Press 2
  • Please enter your credit card expiration date. (use the first 2 digits for the month and the last 2 for the year)
    If this is correct Press 1 – if not Press 2
  • Please enter your 5 digit zip code. If this is correct Press 1 – if not Press 2
  • If you wish us to save your payment information Press 1 – if not Press 2
  • To repeat these options Press 9

Autopay:

  • If you wish to have your bill automatically withdrawn from your account each month Press 1 – if not Press 2

Account Status Menu:
Enter account number & Press the # sign. If this is correct Press 1 – if not Press 2

  • To hear this information again Press 9
    (if you don’t Press 9, you will return back to the MAIN MENU)

 

Autopay/Recurring Payments

What is AutoPay/Recurring Payments?
Make monthly payments without lifting a finger. Sign up for Autopay/Recurring Payments and automatically debit your monthly payment from the bank account (checking or savings), debit card or credit card you designate. No more checks or postage, No more late fees! It’s so easy!

Now you can set up your recurring payment methods using SmartHub. The Recurring Payments screen allows you to add new recurring payment methods that will be automatically charged on the chosen account’s due date. The payment method can be a previously stored account, or you may add new methods as well. In addition, if you have existing recurring payments already in place, you may modify, update, or delete these methods, or even temporarily not allow them to be available if necessary.

Benefits of AutoPay/Recurring Payments:

  • Your bill is automatically paid from your checking, saving, debit or credit card account
  • You will still receive a monthly statement (paper or online) so you know what you pay each month
  • Your bill will be paid on time every month—no late fees!
  • Set up AutoPay/Recurring Payments and schedule your payments  from your computer, smart phone or tablet using SmartHub

Click here to sign up for SmartHub Recurring Payments.

If you have further questions, please contact Customer Service at 1.800.922.6677

Toll Limitation Services

Toll Limitation: Though there are no limitations on the number of local minutes provided as a part of the plan, additional toll charges may apply for long-distance calls. This limitation supports eligible consumers who wish to avoid incurring large long-distance fees by choosing toll blocking or toll control at no cost. If toll limitations are not added, additional charges will apply for long-distance calls.

Lifeline

Lifeline: Lifeline is a federal benefit that lowers the monthly cost of phone or internet service. Qualifying is the first step to getting your Lifeline Benefit and could save you up to $9.25 monthly.

Are you eligible?  

To participate in the Lifeline program, a consumer must either have an income that is at or below 135% of the federal poverty guidelines (see chart below) or participate in one of the following assistance programs.

  • Federal Public Housing Assistance (FPHA) or Section 8
  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Veteran’s Pension and Survivors Benefit

If you reside on tribal lands and participate in any of the federal or state-assisted programs listed below:

  • Bureau of Indian Affairs General Assistance
  • Tribally – Administered Temporary Assistance for Needy Families (TTANF)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribal Head Start (if income eligibility criteria are met)

A consumer may be eligible if his or her household income is at or below 135% of the federal poverty guidelines as indicated in the chart below. These amounts may change and you are required to provide proof of all sources of income. The person applying for eligibility must be the same person listed on the telephone bill.

Federal Rules prohibit eligible low-income consumers from receiving more than one Lifeline benefit per household. An eligible consumer may receive one benefit on either phone service (home or wireless) or internet (home or mobile), but not both.

Household Eligibility

A household is defined, for the purposes of the Lifeline program, as any individual or group of individuals who live together at the same address as one economic unit. An “economic unit” consists of all adult individuals contributing to and sharing in the income and expenses of the household. A household may include related and unrelated persons. A household is not permitted to receive Lifeline benefits from multiple providers. Violation of the one-per-household limitation constitutes a violation of the FCC’s rules and will result in de-enrollment from the program. Lifeline is a non-transferable benefit and you may not transfer your benefit to any other person.

A consumer whose household currently is receiving more than one Lifeline benefit must select a single Lifeline provider and contact the other provider to de-enroll from their program. Consumers violating this rule may also be subject to criminal and/or civil penalties.

Federal Poverty Guidelines

Household Size Income
1 $18,346.50
2 $24,718.50
3 $31,090.50
4 $37,462.50
5 $43,834.50
6 $50,206.50
7 $56,578.50
8 $62,950.50
For each additional
person, add
$6732.00

Are there any restrictions?

The Lifeline program is available for one service per “economic unit” so that separate low-income families living at the same address can get connected. You must establish service prior to applying for the Lifeline benefit. The name on the billing statement must match the name of the household member participating in the eligible program.

Being a Lifeline customer does not protect you from being disconnected if you fail to pay your telephone bill.

The Lifeline benefit cannot be applied to any outstanding balance owed to Endeavor Communications.

How to Apply with the National Verifier: Customers have two ways to apply for Lifeline on their own using the National Verifier. If a customer wants more support in applying, simply ask Endeavor Customer Service to help submit an application on your behalf.

Apply Online: You can apply online by going to the National Verifier consumer portal at nationalverifier.service-now.com and creating an account. You may find out if you qualify for Lifeline through the website immediately after applying online. If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.

Apply by Mail: To apply by mail, you will need to send in your completed Lifeline Application (English or Spanish), Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. The Lifeline Support Center’s mailing address is:

Lifeline Support Center
PO Box 7081
London, KY 40742

If you apply online, USAC will contact you by email from LifelineSupport@usac.org with your qualification result. If you apply by mail you will receive a letter from the Lifeline Support Center to let you know if you qualify for the program.

Once you have successfully qualified for Lifeline and you have a phone and/or internet service with Endeavor Communications, simply provide us with your eligibility decision letter to be enrolled in the program. Regardless of the application method you choose, you will need the following information:

Full legal name
Date of birth
Last 4 digits of your Social Security number (or Tribal identification number)
Address

Recertification: Every year, you have to show that you still qualify for Lifeline. The National Verifier will first try to confirm your eligibility automatically. If the National Verifier cannot recertify you, USAC will contact you with instructions. You must follow these instructions, otherwise, you will lose your Lifeline benefit. USAC will also send you reminders.

 National Verifier Application Form
English Spanish Apply Online
National Verifier Household Worksheet
English Spanish
 National Verifier Recertification Form
English Spanish Apply Online

To apply for these services interested customers should call 1-888-587-7034 . For additional information about these programs, please visit the Universal Service Administrative Company (USAC) website at www.lifelinesupport.org .

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