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Medical Alert Frequently Asked Questions
There are actually several features of our product that are unique in the industry:
- The wireless two-way voice pendant is the world’s smallest.
- The system is the first in the industry to provide a two-way speakerphone in the pendant.
- Direct communication in seconds to the central monitoring station.
- The range of the system will cover your typical American home and into the yard. Allowing two-way voice communication from wherever you are at.
It is very simple. You just push the blue button on the wearable pendant and it calls the central monitoring station. They can handle any issue for you by calling a family member, neighbor or even 911.
The system is programmed by the an experienced Endeavor Communications installer.
No! Because the system is the world’s smallest cordless speakerphone, you can speak directly to an operator instantly from anywhere in or around the home. This is the only product that allows you to speak from ANYWHERE in your home, not just within 50 feet of a speakerphone base station. The pendant range will cover up to a 5,000sqft home and into the surrounding yard (600ft line of site).
Yes, when the call comes into the central station – they know who you are and where you live since this information was provided to them at the time you signed up.
Just plug it into your existing phone jack and the power adaptor into the nearest wall outlet.
Yes, the pendant uses a small lithium-ion battery which lasts 2 to 3 months on a charge. Each system comes with two such batteries. One is always charging in the base unit while the other is in use. Every few months simply swap them around. The base unit has 4 rechargeable nickel-metal-hydride batteries which are always charging and which can provide up to 24 hours of back-up power in the event of a power outage.
No, the system requires landline telephone service in order to work.
Yes, the pendant can be used in the shower. It is not officially “water-proof” – but it does meet the IPX-4 specifications for water spray. Prolonged exposure to water and soaps can damage the water seals and affect the performance of the pendant. We recommend hanging the pendant in the shower, away from direct water. The pendant should always be in range of use in case of an emergency.
One Year Limited Warranty.