What can we help you
What to do...what to do.
There are several causes for pixelation and freezing problems. Digital data has to stream from the source all the way to your TV set. Along the way these things can happen.
#1: The system inside your house is having a problem. Rebooting the “STB” (set top box) or rebooting the switch is an important 1st step. Make sure you unplug the device, wait a minute, then plug it back in.
#2: Is your equipment, TV rather outdated? Older devices have a harder time processing the data.
#3: Poor cables can influence the data transfer process. Check to see there isn’t any apparent physical damage.
#4: Weather can still have an impact on cables through lighting and electrical surges.
#5: Signal loss or broadcasting issues can occur at the source of the transmission.
Feel free to call in to see if a incident has been reported. Our messaging system will help you know if the issue is in the signal or your set.
Rarely, but at times, some local signals are not in the subscription. This may be the reason if your screen says “Not subscribed”.