Provisioning/Dispatch Technician

For 70 years, Endeavor Communications has been providing service to underserved communities in Indiana. We provide Internet, Phone, and Managed IT solutions and support for the communities in which we serve. Learn more about us at www.weendeavor.com

 

We are currently seeking an experienced professional to fill a position as Provisioning/Dispatching Technician for our Cooperative located in Cloverdale, IN.

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Endeavor Communications is proud to offer:
  • Potential for remote office setup
  • Exceptional Healthcare-Medical, Dental, Prescription and Vision
  • Generous 401k Program
  • Yearly Bonus Incentive
  • Wellness Program with Rewards
  • Employee Appreciation Program
  • Volunteerism
  • Paid vacation and holidays
 
In this role, you will be responsible for dispatching outside technicians and assisting technicians with field provisioning of services.  This role also includes establishing and maintaining plant accounts, central office equipment records, service order records and fiber records.

Responsibilities include:

  • Maintain trouble logs and assign daily service order installations
  • Provision service orders for daily installations
  • Troubleshoot network issues with technicians
  • Perform level 2 troubleshooting on customer trouble tickets
  • Maintain records according to RUS and industry specifications
  • Monitor network daily to determine network stability, traffic through-put, high speed port utilization, link outages, and all other events that are detrimental to customer service

Qualifications include:

  • High school diploma or equivalent
  • Specialized training in information technology
  • Knowledge of telecommunications plant operations and network operations
  • Knowledge of digital switching technology a plus
  • Must be available for a work schedule of Tuesday through Saturday

We firmly believe that our company is only as good as the people we employ.  Join a company that values its employees and rewards them for a job well done.

If you are looking for a position where your presence can make a difference, please email your resume and cover letter using the button below no later than June 26th Your cover letter must explain why you feel you are a good fit for this opportunity.

Endeavor Communications is an Equal Opportunity Employer.

Endeavor Front Lobby will be opening July 20th, 2020. Call us if you need assistance today 1-800-922-6677.
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