1.1 DEFINITIONS
1.2 APPLICATION OF CHARGES
1.3 SCHEDULE OF SERVICE CHARGES
1.4 PREMISE VISIT CHARGE
1.5 RETURNED CHECK CHARGE
1.6 RESTORATION OF SERVICE
1.7 LIFELINE/LINKUP PROGRAM
1.8 SEASONAL AND VACATION SERVICE
1.9 TOUCHTONE CALLING SERVICE
2.0 CUSTOM CALLING SERVICES
2.1 LOCAL DIRECTORY ASSISTANCE
2.2 TOLL RESTRICTION SERVICES
2.3 OPERATOR ASSISTED LOCAL CALLS
2.4 AUXILIARY LINE MILEAGE
2.5 CUSTOM LOCAL AREA SIGNALING SERVICES (CLASS)
2.6 DIRECTORY LISTINGS
3.0 BASIC LOCAL EXCHANGE SERVICE
3.1 LOCAL EXCHANGE RATES
3.2 EMPLOYEE TELEPHONE SERVICE
3.3 VERIFICATION AND EMERGENCY INTERRUPT SERVICE
4.0 EXTENDED AREA SERVICE
5.0 INTERSTATE AND INTRASTATE ACCESS SERVICE
5.1 SERVICE DESCRIPTION
5.2 STATEMENT OF CONCURRENCE IN INTERSTATE AND INTRASTATE ACCESS CHARGES AND RATES
6.0 CONCURRENCE IN IURC TARIFF NO. T-7
1.1 DEFINITIONS
1.1.1 Account
A customer’s record relating to his/her service or equipment billed to a telephone number.
1.1.2 Cancellation Charge
A charge applicable under certain conditions when the application for service and/or facilities is canceled in whole or in part prior to the completion of the work involved or before the contract period is completed.
1.1.3 Commission
“Commission” refers to the Indiana Utility Regulatory Commission.
1.1.4 Custom Local Area Signaling Services (CLASS)
Custom Local Area Signaling Services (CLASS) are enhanced services associated with Signal System Seven (SS7) technology. CLASS is furnished in connection with individual line service (private line).
1.1.5 Customer Premises Visit Charge
The Cooperative’s charge associated with a trip to the customer/applicant’s premises to comply with the customer/applicant’s request to establish, to add to, or to rearrange service.
1.1.6 Customer Premises Inside Wire
All wire within a customer’s premises, including connectors, jacks, and miscellaneous materials associated with the wire’s installation. Premises inside wire is located on the customer’s side of the Cooperative’s premises protector. By definition, customer premises inside wire excludes house, riser, buried, and aerial cable.
1.1.7 Customer-Provided Terminal Equipment
Devices or apparatus and their associated wiring provided by a customer, which may be connected to a communications path of the Cooperative’s exchange network either electrically, acoustically or inductively.
1.1.8 Demarcation Point
The point of interconnection between the Cooperative’s communications facilities and the terminal equipment, protective apparatus or inside wiring at a customer’s premises. The demarcation point is located on the customer’s side of the Cooperative’s protector or equivalent.
1.1.9 Directory Assistance Service
Directory assistance service is furnished to supplement the information available in the Cooperative directory, and to furnish telephone numbers to users who are not able to find the listing in their directory.
1.1.10 Directory Listing
The publication of the Cooperative’s directory and/or directory assistance records of information relative to a customer’s telephone number, by which telephone users are able to ascertain the telephone number of a desired party.
1.1.11 Disconnect/Reconnect
An applicant who otherwise qualifies for the immediate establishment of service may supersede the service of a customer discontinuing that service when the applicant is to take service on the premises where service is being rendered, and if a notice to that effect from both the customer and the applicant is presented to the Cooperative, and if an arrangement, acceptable to the Cooperative, is made to pay outstanding charges against the service. The Cooperative may require such notice to be in writing.
1.1.12 Early Termination Charge
A charge made to liquidate a customer’s obligations for termination of service prior to the expiration of the initial contract period.
1.1.13 Exchange
The area established by the Cooperative for the administration of telecommunications service for which a separate local rate schedule is provided. The area usually embraces a city, town, or village and its environs, and consists of one or more central offices, together with associated plant facilities used in furnishing telecommunications services in that area.
1.1.14 Exchange Area
The area within which the Cooperative furnishes complete telephone service from one specific exchange at the exchange rates applicable within that area.
1.1.15 Exchange Service
Exchange service is a general term describing, as a whole, the facilities for local intercommunications, together with the capability to send and receive a specified or an unlimited number of local messages at charges in accordance with the provisions of the local exchange Tariff.
- Flat rate service: A classification of exchange service furnished a customer for which a stipulated charge is made regardless of the amount of use.
- Public telephone service: An exchange access line equipped with an instrument designed and placed for use by the public in general at locations chosen or accepted by the Cooperative.
- Semi-Public telephone service: An exchange access line equipped with an instrument designed for a combination of customer and public use at locations generally considered public in character.
1.1.16 Extended Area Service
“Extended Area Service” or “EAS” means telephone service permitting persons in a given exchange to place and receive calls from one (1) or more other exchanges at monthly flat or measured rates without being assessed toll message charges for each message.
1.1.17 Installation Charge
A nonrecurring charge associated with optional service features and may sometimes be called an “initial” charge, and may apply in addition to service connection charges.
1.1.18 Maintenance Service Charge
A nonrecurring maintenance charge applied when service difficulty or trouble results from the use of customer provided equipment or inside wiring.
1.1.19 Service Call
A visit to a customer’s premises in connection with a service difficulty. See also “Maintenance Service Charge.”
1.1.20 Service Charge
A nonrecurring, nonrefundable charge for work required to establish initial service or to make subsequent additions to, moves, or changes in that service.
1.1.21 Service Order Charge
The Cooperative’s charge associated with the receipt, recording and processing of information in connection with a customer’s or applicant’s request for service to be provided to the same account, at the same time and on the same premises or continuous property. Service Order Charges are further classified as either primary or secondary.
1.1.22 Termination of Service
The discontinuance of service or facilities provided by the Cooperative, either at the request of the customer or by the Cooperative under its regulations concerning cancellation for cause.
1.2 APPLICATION OF CHARGES
1.2.1 General
A. Service Charges are in addition to other rates and charges normally applied under these Prices and Rules and are applicable for all services furnished to the customer as indicated herein except as modified hereinafter. Such charges apply in addition to, and not in lieu of, Installation Charges or Construction Charges associated with unusual costs incurred to establish service.
B. The Service Charges specified herein are intended to cover costs incurred by the Cooperative to establish, to add to, or to rearrange service as requested by the customer.
C. The Service Charges in this Section are applicable to work performed during normal working hours, and/or on days of the week other than weekends or holidays. If the customer requests that work be performed at hours outside of the normal business hours (8:00 a.m. to 5:00 p.m.) or business week (Monday – Friday), or interrupts work once begun, an additional service call charge of $90.00 applies, plus any additional costs incurred by the Cooperative.
D. Except as otherwise provided in this Section, all changes in location of customer’s equipment or service from one premises to another are treated as new service connections and the appropriate Service Charges will be applied.
E. Except for installment payments, Service Charges may be required to be paid at the time of application for service, or upon presentation of a bill.
F. Service Charges are not applicable for:
- Moves or changes required for normal maintenance and repair of the Cooperative’s service.
- Change or correction in billing name and/or address when there is not a change in responsibility and no connection, disconnection, move or change in the service.
- An upgrade or conversion of service for Cooperative reasons.
- The connection of telephone sets or other terminal equipment when no line connection or central office access work is required.
- Telephone number changes for Cooperative reasons.
- When service is reestablished at any location within the same exchange after the destruction or partial destruction of the customer’s premises by means beyond the control of the customer. If service is established at a new location and the customer later moves back to the old location Service Charges apply in connection with reestablishment of service at the old location.
- When existing customers disconnect their Local Exchange Access Service.
- Blocking access to 900 Service, provided that the blocking is requested either at the time the telephone service is established at a new number.
- Blocking International calls from being placed from the home if this block is requested at the time of telephone installation.
G. Charges specified in this section do not apply to services furnished under the concurrence provisions found herein. Nonrecurring Charges for these services are included with the tariff provisions in which the Cooperative concurs.
1.2.2 Specific Application of Service Charges
A. Service Order Charges
-
- For requests to establish an account for initial connection of service.
- For connection of additional local exchange access lines, private lines or detached access lines to an established service.
- For changes and transfers of service involving a change in name and responsibility, except in the case of a surviving spouse who has established service.
- For restoration of service disconnected for non‑payment of telephone bills.
- For subsequent requests for service, for the restoration of service at the customer’s request, and for requests for change in class or grade of service.
- For service ordered while the customer has a pending service order and that service cannot be included on the pending service order.
- For additions, moves or changes of lines in the same building or in different buildings on the same premises.
- For requests to move or change Cooperative‑owned terminal equipment provided in connection with Semi‑Public Telephone Service.
- For requests to change a semi‑public pay line to a business line or a business line to a semi‑public pay line.
- For each telephone number changed at the customer’s request, including number changes to provide trunk hunting. No charge is applicable for a number change initiated by the Cooperative.
- When two or more segments of a local private line or detached access line are bridged in the central office. In this event, a Service Order Charge will apply for each segment of the affected line.
B. Customer Premises Visit Charge
-
- A Premises Visit Charge is applicable when a trip to the customer’s premises is required to complete work requested by a customer, as shown on the related service order.
- Only one Premises Visit Charge will apply in connection with the same service order. Except when more than one trip to the customer’s or applicant’s premises is necessary for Cooperative reasons, the charge will apply if additional trips are necessitated by a customer or an applicant request.
- A Premises Visit Charge is applicable when a trip to the customer’s premises is required to arrange for the connection of or change to customer-provided equipment
- A Premises Visit Charge is not applicable to complete disconnection of service or a change in service or facilities initiated by the Cooperative.
1.3 SCHEDULE OF SERVICE CHARGES
| Business | Residential | |
|---|---|---|
| A. Service Ordering Charges: | ||
| 1. For connecting new or additional central office lines, per service order. | $100.00 | $100.00 |
| 2. For moving or changing existing service and equipment or adding new or additional service and equipment other than central office lines, per service order. | $100.00 | $100.00 |
| B. Access Line Work: | ||
| 1. Trip charge (during business hours) | $90.00 | $90.00 |
| 2. Installation charge per jack | $35.00 | $35.00 |
| C. Move and Change Charge: | ||
| 1. For rearrangement of drop wire and/or protector, a Service Order Charge and Premise Visit Charge as specified above shall apply. |
1.4 PREMISES VISIT CHARGE
When a customer trouble report requires a visit to the customer premises by a Cooperative repairman and it is found that the trouble is in the customer‑provided equipment, a non‑recurring Premises Visit Charge will apply whether or not the customer‑provided equipment or inside wiring is legally connected to the facilities of the Cooperative in accordance with the provisions of Section 11 of our Local Tariff. The Premises Visit Charge is also applicable when an employee is dispatched to a designated location to complete a customer service request for the installation, move or change of service or equipment.
1.4.2 Rates and Charges
- Customer trip charge is $90.00.
1.5 RETURNED CHECK CHARGE
1.5.1 General
The Cooperative will assess a charge for each instance where a check is returned or otherwise dishonored by a bank or equivalent business.
1.5.2 Rates and Charges
The Service Charge per occurrence is $25.00 plus any other charges assessed to the Cooperative by the financial institution and will be applied to each check returned due to insufficient funds.
1.6 RESTORATION OF SERVICE
1.6.1 General
When service is disconnected for a period of fifteen (15) days or less for non-payment of charges, the service will be restored upon payment of all past-due charges and a Reconnect Fee.
1.6.2 Rates and Charges
The business and residential rate for restoration of service (i.e. reconnect fee) is $75.00 if paid within fifteen (15) days of disconnection. More than fifteen (15) days after disconnection, a new service order charge will apply, together with all unpaid past due charges, in order to reestablish service.
1.7 LIFELINE/LINK UP PROGRAM
1.7.1 Lifeline Terms & Conditions
Lifeline
Lifeline: Lifeline is a federal benefit that lowers the monthly cost of phone or internet service. Qualifying is the first step to getting your Lifeline Benefit and could save you up to $9.25 monthly.
Are you eligible?
To participate in the Lifeline program, a consumer must either have an income that is at or below 135% of the federal poverty guidelines (see chart below) or participate in one of the following assistance programs.
- Federal Public Housing Assistance (FPHA) or Section 8
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Medicaid
- Supplemental Security Income (SSI)
- Veteran’s Pension and Survivors Benefit
If you reside on tribal lands and participate in any of the federal or state-assisted programs listed below:
- Bureau of Indian Affairs General Assistance
- Tribally – Administered Temporary Assistance for Needy Families (TTANF)
- Food Distribution Program on Indian Reservations (FDPIR)
- Tribal Head Start (if income eligibility criteria are met)
A consumer may be eligible if his or her household income is at or below 135% of the federal poverty guidelines as indicated in the chart below. These amounts may change and you are required to provide proof of all sources of income. The person applying for eligibility must be the same person listed on the telephone bill.
Federal Rules prohibit eligible low-income consumers from receiving more than one Lifeline benefit per household. An eligible consumer may receive one benefit on either phone service (home or wireless) or internet (home or mobile), but not both.
Household Eligibility
A household is defined, for the purposes of the Lifeline program, as any individual or group of individuals who live together at the same address as one economic unit. An “economic unit” consists of all adult individuals contributing to and sharing in the income and expenses of the household. A household may include related and unrelated persons. A household is not permitted to receive Lifeline benefits from multiple providers. Violation of the one-per-household limitation constitutes a violation of the FCC’s rules and will result in de-enrollment from the program. Lifeline is a non-transferable benefit and you may not transfer your benefit to any other person.
A consumer whose household currently is receiving more than one Lifeline benefit must select a single Lifeline provider and contact the other provider to de-enroll from their program. Consumers violating this rule may also be subject to criminal and/or civil penalties.
2022 Federal Poverty Guidelines
| Household Size | Income |
|---|---|
| 1 | $18,347 |
| 2 | $24,719 |
| 3 | $31,091 |
| 4 | $37,463 |
| 5 | $43,835 |
| 6 | $50,207 |
| 7 | $56,579 |
| 8 | $62,951 |
| If more than 8 ,then each additional person, add |
$6732 |
Are there any restrictions?
The Lifeline program is available for one service per “economic unit” so that separate low-income families living at the same address can get connected. You must establish service prior to applying for the Lifeline benefit. The name on the billing statement must match the name of the household member participating in the eligible program.
Being a Lifeline customer does not protect you from being disconnected if you fail to pay your telephone bill.
The Lifeline benefit cannot be applied to any outstanding balance owed to Endeavor Communications.
How to Apply with the National Verifier: Customers have two ways to apply for Lifeline on their own using the National Verifier. If a customer wants more support in applying, simply ask Endeavor Customer Service to help submit an application on your behalf.
Apply Online: You can apply online by going to the National Verifier consumer portal at nationalverifier.service-now.com and creating an account. You may find out if you qualify for Lifeline through the website immediately after applying online. If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.
Apply by Mail: To apply by mail, you will need to send in your completed Lifeline Application (English or Spanish), Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. The Lifeline Support Center’s mailing address is:
Lifeline Support Center
PO Box 7081
London, KY 40742
If you apply online, USAC will contact you by email from LifelineSupport@usac.org with your qualification result. If you apply by mail you will receive a letter from the Lifeline Support Center to let you know if you qualify for the program.
Once you have successfully qualified for Lifeline and you have a phone and/or internet service with Endeavor Communications, simply provide us with your eligibility decision letter to be enrolled in the program. Regardless of the application method you choose, you will need the following information:
Full legal name
Date of birth
Last 4 digits of your Social Security number (or Tribal identification number)
Address
Recertification: Every year, you have to show that you still qualify for Lifeline. The National Verifier will first try to confirm your eligibility automatically. If the National Verifier cannot recertify you, USAC will contact you with instructions. You must follow these instructions, otherwise, you will lose your Lifeline benefit. USAC will also send you reminders.
| National Verifier Application Form |
||
|---|---|---|
| English | Spanish | Apply Online |
| National Verifier Household Worksheet | |
|---|---|
| English | Spanish |
| National Verifier Recertification Form |
||
|---|---|---|
| English | Spanish | Apply Online |
To apply for these services interested customers should call 1-888-587-7034 . For additional information about these programs, please visit the Universal Service Administrative Company (USAC) website at www.lifelinesupport.org .
1.7.4 Credit and Billing
Billing Standards
Once service has been established for an applicant, the customer will be expected to adhere to the same bill payment policies expected of any other customer.
1.7.5 Local Exchange Service
The Cooperative will inform the applicant of the lowest priced options for basic local service. However, if the applicant chooses a higher grade of service, the service order will be issued for that service and the applicant will be billed for those additional services at the normal retail rate.
1.8 SEASONAL AND VACATION SERVICE
1.8.1 General
Upon verbal request, a
residential customer may arrange for a seasonal discounted rate of service.
This rate is available on the complete service or a portion. This rate is not
available for customers in a 2-year commitment.
Customers may take advantage of this rate for up to (4) four months once per
year.Options:
Seasonal Discounted Rate: $19.99/month for internet and $4.99/month for GigTel Phone
- Can be applied for up to four (4) months
- The contracted price automatically resumes after four (4)
months- 50G Data cap per month
- Notifications via SmartHub and/or email will be sent when
usage has exceeded 70%, 90%, and 100%- No, reconnect fee
Temporarily Suspend Services:
- If suspended for less than four months, there will be a $36
reconnect fee charged upon reconnection, regardless of the internet
package- If suspended for more than four months, there will be a $99
reconnection fee for the 300mbps internet package
and no reconnect fee for the 1G internet package
1.9 TOUCHTONE CALLING SERVICE
1.9.1 General
A. Touchtone Service is provided for the origination of telephone calls through the use of a touchtone pad instead of a rotary dial.
1.9.2 Rates and Charges
| Monthly Rate | |
|---|---|
| A. Residence; per access line equipped | $17.86 |
| B. Business; per access line equipped | $15.60 |
2.0 CUSTOM CALLING SERVICES
2.0.1 General
A. Custom Calling Services are limited to those customers served by central offices arranged for this service and are furnished only in connection with individual line service.
B. Description of Features
- Call Forwarding
Call Forwarding enables a station user to divert all incoming calls to another directory number. Call Forwarding is activated by first dialing a code, then the telephone number to which calls are to be directed. Activation, deactivation and the forward-to destination are controlled by the station user. While in the active state, a reminder tone is generated to the line with the Call Forwarding Service as each call is transferred. Calls may be transferred to a location outside of the Cooperative’s local calling area so long as the transferred to number does not exceed 16 digits in length. In such event, the transferred to number will incur toll charges.- Call Forward Busy
Incoming calls that occur while the phone is busy are forwarded to a previously assigned number.- Call Forward No Answer
When an incoming call isn’t answered, it is forwarded to a previously assigned phone number.- Call Name & Number Delivery (Caller ID)
This feature delivers both the caller number and name to a device at the customer’s home. The subscriber must have separate caller ID display unit (Customer Premises Equipment/CPE) for this feature to function.- Call Waiting
Call Waiting provides a burst of tone to inform a station user with a call already in progress that another call is waiting to be answered. The station user may answer the waiting call by hanging up or hitting the switch hook.- Call Waiting ID
If a customer has both Caller ID and Call Waiting, the customer name and number is delivered when an incoming call occurs when another call is already in progress.- Cancel Call Waiting
Cancel Call Waiting allows a station user, on a per‑call basis, to deactivate Call Waiting by dialing an access code.- Remote Call Forwarding
Remote Call Forwarding allows subscribers to activate their call forwarding feature from locations other than their base telephone to make forwarding changes.- Three-Way Calling
Three-Way Calling allows a station user to add a third party to the existing call, enabling a simultaneous conference between parties at multiple locations. If multiple parties of the conversation subscribe to this service, each may establish an additional line, to a maximum of six lines.- Speed Calling
Speed Calling 8 Code enables a station user to call a list of up to eight (8) preselected directory numbers by dialing one-digit codes instead of the directory numbers. Up to thirty (30) numbers may be accessed by a two-digit code with Speed Calling 30 Code.- Teen Line/Alternate Number
Teen Line/Alternate Number allows a second number to be assigned to a telephone line. When the second line is called, it will have a distinctive ring which lets you know which number was dialed.- Warm Line
Warm line enables a call to be automatically routed to a specified number if no digits are dialed within thirty (30) seconds after going off-hook.- Voice Mail
Voice Mail allows you to save messages and access them at any time from any phone.- Simultaneous Ring
Feature allows two separate lines to ring simultaneously when one number is called. For instance, if a subscriber has a business and residential phone in separate locations, with this feature both handsets will ring when the business number is called.- Per Call+ Block and Bulk Blocking
Long Distance Blocking is available to prevent unauthorized use of your telephone. It allows you to restrict the use of your phone for long distance calls with either the use of a PIN or with an on/off option.- Intercept Message Charge
When a customer moves and/or changes their phone number, a message can be played to incoming callers letting them know what number to dial to reach the customer.- Rotary Hunting
This feature allows business customers to assign numbers to a hunt group. When an incoming call is received on the Directory Number and this line is busy, the call rotates to the next number until it reaches an available line.- Line Assurance
If inside wiring issues affect the quality of the telephone service, the wiring will be fixed at no additional charge.- International Block
Callers from inside the home must dial a PIN number in order to dial an international call. Feature may also be such that all international calls are blocked from inside the home. This feature has no charge if requested at the time of the phone installation/order.
2.0.2 Rates and Charges
| Business | Residence | |
|---|---|---|
| Call Forwarding | $1.00/month | $1.00/month |
| Call Forward Busy | $2.00/month | $2.00/month |
| Call Forward No Answer | $2.00/month | $2.00/month |
| Call Name & Number Delivery (Caller ID) | $7.00/month | $7.00/month |
| Call Waiting | $3.50/month | $3.50/month |
| Call Waiting ID | $0/month | $0/month |
| Cancel Call Waiting | $0/month | $0/month |
| Remote Call Forwarding | $0/month | $0/month |
| Speed Calling | $1.75/month | $1.75/month |
| Three-Way Calling | $3.00/month | $3.00/month |
| Teen Line/Alternate Number | $4.00/month | $4.00/month |
| Warm Line | $4.00/month | $4.00/month |
| Voice Mail | $7.00/month | $7.00/month |
| Simultaneous Ring | $5.00/month | $5.00/month |
| Per Call 1+ Block or Bulk Block | $5.00/month | $5.00/month |
| Intercept Message Charge | $1.50/month | $2.50/month |
| Rotary Hunting | $12.50/month | $12.50/month |
| Line Assurance | $1.00/month | $1.00/month |
| International Block | $11.20 (if ordered after install) |
$11.20 (if ordered after install) |
2.1 LOCAL DIRECTORY ASSISTANCE
2.1.1 General
A. Local directory assistance service is furnished to customers who request assistance in determining directory information.
B. No charge applies to visually handicapped or physically handicapped individuals who present a certificate signed by a physician or issued by an agency recognized by the State of Indiana as having the authority to certify the existence of such handicaps.
2.1.2 Rates and Charges
The Cooperative provides directory assistance services and the rates are as follows:
A. Local – 40¢ (Exchange or EAS)
B. Non-Local – 65¢ (Non EAS)
2.2 TOLL RESTRICTION SERVICE
2.2.1 General
A. Toll Restriction Service is an optional service that prevents the origination of unauthorized toll calls from a customer’s line, by means of blocking at the Cooperative’s central office.
B. This arrangement denies all outgoing calls starting with the digit “1” or “0”.
C. All local calls will be permitted from the customer’s line.
D. All local calls to directory assistance will be permitted, except those that require 1+ or 0+ dialing.
E. This service will not block all toll calls a customer might make or receive, such as collect calls and/or long distance calls placed by dialing digits other than “1” (i.e., 976, if available).
F. The customer accepts full responsibility for denial of access to the toll network.
G. The customer accepts full responsibility for collect calls and/or long distance calls placed by dialing digits other than “1” or “0”.
H. The customer holds the Cooperative harmless from any and all liabilities and/or damages which may be alleged or incurred by the use of toll restriction, acceptance of collect calls, and/or long distance calls placed by dialing digits other than “1” or “0”.
I. This service is available only where facilities permit.
2.2.2 Rates and Charges
A. The following rates and charges apply in addition to the established rates and charges for each access line
with which these features are associated.
| Business Monthly Rate | Residential Monthly Rate | |
|---|---|---|
| Per Access Line: Toll Restriction allowing only local & 911 calls |
$6.50* | $6.50* |
*The monthly rate for Toll Restriction Service will be waived for applicants or customers qualifying for Lifeline/Link-Up Service, as long as the applicant or customer continues to qualify for these services.
2.3 OPERATOR ASSISTED LOCAL CALLS
2.3.1 Operator Assisted Charges
A. All types of Local Exchange Service have local calling areas as specified in Section 6 of our Local Tariff which are the areas that can be called on a flat rate basis (no charge for individual calls) or on a local coin call rate basis.
B. Local dial call: The call must be dialed and completed without the assistance of an operator and must be billed to the originating telephone when a charge is applicable.
C. Operator assisted calls are handled by interexchange carriers and charges are approved by the FCC and the Commission.
Service charges – Added to initial and additional minute charges for the following:
Customer Dialed Calling Card Station
Operator – Station Ask Operator to Place Call
Collect Calling Card (using rotary phone)
Third Number Operator – Person-to-PersonD. Charges do not apply for the following Operator Assisted Local Calls:
Calls to designated Cooperative numbers for official telephone business;
Emergency calls to recognizable, authorized, civil agencies such as 911; or
Those cases where an operator provides assistance to:
Re-establish a call which has been interrupted after the calling number has been reached;
Reach the calling telephone number where Cooperative-provided facility problems prevent customer dial completion; or,
Place a sent-paid call for a calling party who identifies himself/herself as being handicapped and unable to dial the call because of his/her handicap.
2.4 AUXILIARY LINE MILEAGE
2.4.1 General
Service no longer available. Existing customers have been grandfathered.
2.5 CUSTOM LOCAL AREA SIGNALING SERVICES
2.5.1 General
A. Custom Local Area Signaling Services (CLASS) are enhanced services associated with Signal System Seven (SS7). CLASS is furnished only in connection with individual line service exclusive of semi-public telephone service and business line service on which the Customer Premise Equipment (CPE) is a coin-operated instrument.
B. Description of Features
- Anonymous Call Rejection
Anonymous Call Rejection allows a customer with Calling Number Delivery to block any incoming call which does not come through with an identifiable name or number.- Automatic Call Back
Automatic Call Back is an ongoing call management feature which will enable the subscriber to have the system redial the last number called from his/her station. This will apply regardless of whether the original call was answered, unanswered, or encountered a busy tone. The system will monitor the calling and called lines and will attempt to connect the call for up to 30 minutes. The activation of this feature can be canceled by the customer when desired.- Automatic Recall
Automatic Recall is an incoming call management feature which will enable a subscriber to find out who called them last. This will apply whether the incoming call was answered, unanswered, or encountered a busy tone. The subscriber can receive an announcement stating the Directory Number of the last incoming call if it is not a non-published number. This will allow the subscriber to decide if he/she wishes to proceed with the call or to drop the request.- Calling Number Delivery Blocking
Calling Number Delivery Blocking will allow the calling party to suppress a Directory Number such that the called party with Calling Number Delivery does not receive the information. The called party will receive a “private” message instead of the calling party’s Directory Number. Calling Number Delivery Blocking is provided to all subscribers on a per call basis at no charge. To activate this feature, there must be a two (2) digit code dialed prior to placing a call. Calling Number Delivery Blocking on a per line basis is also available for no charge. This feature blocks Calling Number Delivery on all calls without the necessity of dialing a code with each call. This feature is included with non-published numbers. Law enforcement agencies, domestic violence intervention agencies, and certain other governmental agencies may be granted Calling Number Delivery Blocking on a per line basis without charge, if requested, on a case-by-case basis at the Cooperative’s discretion. If the Cooperative and the agency cannot reach an agreement on such a request, the agency may submit the matter to the Indiana Utility Regulatory Commission for a
determination on the merits.- Customer-Originated Trace
Customer-Originated Trace allows the subscriber to initiate a trace on the last incoming call. The results of the trace will not be provided directly to the subscriber initiating the trace. The trace log will be printed at the Telephone Cooperative or at some designated law enforcement agency premises. The subscriber will contact this agency to determine further action to be taken. This type of trace is added to a subscriber line only with a subpoena or a police case number. The subscriber with this feature assigned as a station option will dial a two (2) digit activation code to activate the feature. The call will be traced automatically, and the originating Directory Number and the time the call was made will be forwarded to the predetermined location.- Distinctive Ringing
Distinctive Ringing is an incoming call management feature which will allow the subscriber to define Directory Numbers that will provide the subscriber with special incoming call treatment. Any incoming calls on this list will be indicated by a distinctive ringing pattern or a distinctive Call Waiting tone, if applicable. Terminating calls from telephone numbers which are not on the list, or which cannot be identified, will be given standard treatment.- Selective Call Acceptance
Selective Call Acceptance will allow subscribers to define a list of calling Directory Numbers that will be accepted. Any calling numbers not on that list will be routed to announcements and rejected. The calling party not on the acceptance list will receive an announcement stating that the call is not presently being accepted by the called party. Subscribers can review and change the list of accepted Directory Numbers as desired.- Selective Call Forwarding
Selective Call Forwarding will allow the subscriber to have certain terminating calls forwarded to a designated remote station. The activity will occur whenever a call is received from a telephone number which has been indicated on a list of numbers, referred to as the Selective Call Forwarding screening list. Terminating calls from telephone numbers which cannot be identified or have not been indicated on the list will be given standard terminating treatment.- Selective Call Rejection
Selective Call Rejection will allow the subscriber to define a list of, at a maximum of thirty-two (32), Directory Numbers to be screened. Any calling numbers on this list will be routed to announcements and rejected. All other calls will be treated normally. The calling party on the rejection list will receive an announcement stating the call is not presently being accepted by the called party.- Intercom
The subscriber can use the home phones as an intercom system by calling his/her own phone number. This rings other handsets until another person “answers” the phone. The two individuals in the home can then communicate via the phones.
2.5.2 Rates and Charges
|
Per Line Monthly Rate |
|
|
$1.50 |
|
$1.50 |
|
$1.50 |
|
$0.00 |
|
$36.00 |
|
$2.00/month |
|
$1.50/month |
|
$1.50/month |
|
$1.50/month |
|
$1.00/month |
2.6 DIRECTORY LISTINGS
Each member of the Cooperative received one white page listing at no charge. Each additional listing is $1.00/month. If a customer wishes not to have their phone number listed in the Directory, they must pay a $1.00/month fee for each non-listed number.
3.0 BASIC LOCAL EXCHANGE SERVICE
3.1 LOCAL EXCHANGE RATES
3.1.1 General
Basic Local Exchange Service is provided by means of station, wire, switching and other facilities, plant and equipment to enable the establishment of telephone communications between stations in the same or different exchanges at monthly rates as set forth below. The facilities, plant and equipment used to provide Basic Local Exchange Service are also used in the furnishing of toll telephone services at rates applicable for such services.
3.1.2 Base Rates
| Subscriber Service |
Residential |
|
$17.86/month |
|
$6.00/month |
|
Business |
|
|
$15.60/month |
|
$6.00/month |
3.1.3 Local Calling Areas
| Exchange/NXX | Local Calling Area | Exchange/NXX | Local Calling Area |
|---|---|---|---|
| CLOVERDALE (795) | (528) EMINENCE | POLAND (986) | (795) CLOVERDALE |
| (879) GOSPORT | (859) PATRICKSBURG | ||
| (526) MT. MERIDIAN | (672) REELSVILLE | ||
| (986) POLAND | |||
| (672) REELSVILLE | REELSVILLE (672) | (795) CLOVERDALE | |
| (986) POLAND | |||
| COATESVILLE (386) | (522) BAINBRIDGE | ||
| (539) AMO-CLAYTON | ATLANTA (292) | (675) TIPTON | |
| (246) FILLMORE | (984) CICERO | ||
| EMINENCE (528) | (795) CLOVERDALE | PATRICKSBURG (859) | (939) CLAY CITY |
| (879) GOSPORT | (986) POLAND | ||
| (342, 349, 352) MARTINSVILLE | (828, 829) SPENCER | ||
| (996) MONROVIA | |||
| (526) MT. MERIDIAN | |||
| (537) PARAGON | (539) AMO-CLAYTON | ||
| (795) CLOVERDALE | |||
| (528) EMINENCE | |||
| MONROVIA (996) | (718,745) DANVILLE | (386) COATESVILLE | |
| (539) AMO-CLAYTON | (246) FILLMORE | ||
| (528) EMINENCE | |||
| (342, 349, 352) MARTINSVILLE | |||
| (831, 834) MOORESVILLE | |||
| (272, 406, 837, 838, 839) PLAINFIELD | |||
| (821, 856) WEST NEWTON | |||
| VARIOUS INDIANAPOLIS PREFIXES (FULL LISTING IN DIRECTORY) |
3.2 EMPLOYEE TELEPHONE SERVICE
3.2.1 General
A. Upon approval by the Cooperative, a full-time active employee living within the local exchange service area will be furnished Local Telephone Service, Extended Area Service (if available), all custom calling features and voice mail on one (1) line), High Speed Internet at lowest speed offered, and Expanded Basic Television service with High Definition and DVR or standard set-top box without charge, including any regular monthly rates and any Nonrecurring Service Charges for Basic Local Exchange Service subject to the requirements and conditions stated herein.
B. One primary listing is provided in accordance with Section A, above, and will be furnished only at one location and only when the telephone is located in the employee’s residence. Additional listings may be obtained at the employee’s expense. Such service must be in the name of the employee.
3.2.2 Rates
C. Employee Telephone Service as provided herein will not be applicable to:
- Long distance message telecommunications service;
- Foreign exchange service;
- Temporary suspension of service;
- Extension telephone sets and auxiliary equipment.
3.3 VERIFICATION AND EMERGENCY SERVICE
3.3.1 General
A. Verification
- The Cooperative furnishes Verification Service for the purpose of aiding subscribers with legitimate call completion problems. Upon request the operator will verify and provide the line status condition of a local subscriber line.
- A subscriber-originated request for verification of a local number other than an emergency agency number is a chargeable verification request. No charge applies if the line is out of order.
B. Emergency Interrupt Service
- The Cooperative furnishes Emergency Interrupt Service when a subscriber who has originated a verification request to a line which has been found to be busy informs the operator that an urgent or emergency situation exists and requests that the operator have the busy line cleared.
- A subscriber-originated request for emergency interrupt to a local number other than an emergency agency number is a chargeable Emergency Interrupt Service.
- The customer shall indemnify and save the Cooperative harmless against all claims that may arise from either party to the interrupted call or any person.
3.3.2 Rates
A. No charge will apply if the requesting customer identifies that the call is to or from an official public emergency agency. An official public emergency agency is defined as a government agency which is operated by the federal, state or local government, and has the capability and legal authority to provide prompt and direct aid to the public in emergency situations. Such agencies include the local police, state police, fire department, etc.
B. Charges may not be billed on a collect basis or on a third number basis to the number being verified or interrupted.
C. If the number verified is not in use, or as a result of interrupt the line is cleared, and, at the calling party’s request, the operator completes the call shall be charged as an operator-assisted call at the following rates:
- Busy line verification – per request – $6.00
- Busy line interruption – per request – $7.00
4.0 EXTENDED AREA SERVICE
The Cooperative offers extended area service, or EAS as defined in Section 1.1, to its customers in the local exchange and for the prefixes listed below.
| FROM CLOVERDALE TO | FROM MT. MERIDIAN TO | ||
|---|---|---|---|
| Mt. Meridian 526 | Dial Directory Number | Cloverdale 795 | Dial Directory Number |
| Eminence 528 | Dial Directory Number | Coatesville 386 | Dial Directory Number |
| Reelsville 672 | Dial Directory Number | Eminence 528 | Dial Directory Number |
| Poland 986 | Dial Directory Number | Fillmore 246* | Dial Directory Number |
| Gosport 879* | Dial Directory Number | Amo-Clayton 539* | Dial Directory Number |
| FROM COATESVILLE TO | FROM PATRICKSBURG TO | ||
| Mt. Meridian 526 | Dial Directory Number | Poland 986 | Dial Directory Number |
| Fillmore 246* | Dial Directory Number | Clay City 939* | Dial Directory Number |
| Bainbridge 522 | Dial Directory Number | Spencer 828, 829 | Dial Directory Number |
| Amo-Clayton 539* | Dial Directory Number | ||
| FROM EMINENCE TO | FROM POLAND TO | ||
| Cloverdale 795 | Dial Directory Number | Reelsville 672 | Dial Directory Number |
| Monrovia 996 | Dial Directory Number | Cloverdale 795 | Dial Directory Number |
| Mt.Meridian 526 | Dial Directory Number | Patricksburg 859 | Dial Directory Number |
| Gosport 879* | Dial Directory Number | ||
| Martinsville 342, 349, 352* | Dial Directory Number | ||
| Paragon 537* | Dial Directory Number | ||
| FROM REELSVILLE TO | |||
| Cloverdale 795 | Dial Directory Number | ||
| Poland 986 | Dial Directory Number | ||
| FROM MONROVIA TO | |||
| Eminence | 528* | Dial Directory Number | |
| Danville | 317-451* | Dial Directory Number | |
| 317-563* | |||
| 317-718* | |||
| 317-745 | |||
| Amo-Clayton | 317-539* | Dial Directory Number | |
| Martinsville | 765-342 | Dial Directory Number | |
| 765-349 | |||
| 765-352* | |||
| Mooresville | 317-210* | Dial Directory Number | |
| 317-381 | |||
| 317-834 | |||
| Plainfield | 317-204* | Dial Directory Number | |
| 317-272 | |||
| 317-406* | |||
| 317-707* | |||
| 317-837 | |||
| 317-838 | |||
| 317-839 | |||
| West Newton | 317-455* | Dial Directory Number | |
| 317-821* | |||
| 317-830* | |||
| 317-856 | |||
| Indianapolis | See detailed listing |
INCLUDING THE FOLLOWING INDIANAPOLIS PREFIXES
| 202* 205* 209* 212 216 217* 221* 222* 224* 226 227* 228* 229* 231 232 233 234 236* 237 238* 239 240 241 242* 243 244 246* 247 248 251 252* 253 254 257 259 260* 261 262 *263 *264 265 *266 *267 *269 *270 271 *273 274 275 276 277 278 *280 *282 283 *285 *287 |
290 291 293 *295 297 298 299 *306 *308 321 322 327 328 329 334 337 338 347 351 *352 *353 *354 355 356 357 358* 359 375* 377* 381* 383* 387 388* 390* 415 423 429* 433 444* 453* 454* 464* 465 466 469* 470 471* 475* 479* 481 484* 486 487* 488* 492* 510 524* |
532* 541 542* 543* 544* 545 546 547 549* 554* 562 568 583 591* 592 610* 612* 613* 614* 615* 624* 630 631 632 633 634 635 636 637 638 639 644* 651 655 656* 673 681* 682* 684* 685 686 687* 692* 693* 704* 713 715 722* 724* 726* 731* 735* 756* 757* 761 767 |
780 781 782* 783 784 786 787 788 789* 791 802* 803* 822* 824* 833* 869* 870* 871* 872 874* 875* 876 879* 880 890 895 897 898 899* 916 917 920 921* 923 924 925 926 927* 929 931* 937* 940 941* 945* 951 955 956* 962 963 964* 968* 971 972 974* 977 988 |
*NOTE: Some ranges of numbers in these prefixes may generate long distance charges. Call customer service for assistance. (Subject to change without notice.)
All Cooperative members in the Monrovia exchange must pay $5.75/month for Extended Area Services.
5.0 INTERSTATE AND INTRASTATE SERVICE
5.1 SERVICE DESCRIPTION
The Cooperative offers access services to interexchange carriers for the purpose of originating or terminating interstate and intrastate toll calls from or to its customers.
5.2 STATEMENT OF CONCURRENCE IN INTERSTATE AND INTRASTATE ACCESS CHARGES AND RATES
The Cooperative is an issuing carrier of the National Exchange Carrier Association’s (“NECA”) Tariff No. 5 and concurs in the rates and charges for interstate access service found in NECA Tariff No. 5. The Cooperative also concurs in Communications Corporation of Indiana’s Tariff IURC No. 5 for its intrastate access rates and charges.
6.0 CONCURRENCE IN IURC TARIFF NO. T-7
The Cooperative adopts and concurs in IURC Tariff No. T-7 for its terms of service, rates and charges for the following:
A. Indiana Universal Service Surcharge
B. Low income programs consisting Lifeline Assistance and Link Up Assistance
C. Dual Party Relay Services Surcharge