Clay County Rural Telephone Cooperative, Inc.
(d/b/a Endeavor Communications)
NETWORK MANAGEMENT STATEMENT
Endeavor Communications commits to the open and non-discriminatory use of the Internet by its customers and commits to use reasonable network management practices to ensure an open Internet. Endeavor Communications will manage its network and provide access in accordance with the Federal Communications Commission’s (FCC’s) Open Internet Rules (adopted December 21, 2010 in 25 FCC Rcd 17905) and in compliance with any future rules adopted by the FCC.
Endeavor Communications shall make available public information on its website (www.weEndeavor.com), regarding its Network Management Practices, Performance Characteristics, and Commercial Terms of its service sufficient for consumers to make an informed choice regarding their use of such services. Endeavor Communications will not unjustly or unreasonably prevent or interfere with competition among content, applications, service, or device providers.
NETWORK MANAGEMENT PRACTICES
Endeavor Communications uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Endeavor Communications believes in full transparency and provides the following disclosures about its network and management practices.
Endeavor Communications shall not unjustly or unreasonably block access to lawful content, applications, services or non-harmful devices other than for purposes of reasonable network management.
Endeavor Communications shall not unjustly or unreasonably degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device other than for purposes of reasonable network management.
Endeavor Communications does not directly or indirectly favor some traffic over other traffic to benefit an affiliate. Endeavor Communications does not prioritize Internet traffic.
Endeavor Communications does not directly or indirectly favor some traffic over other traffic in exchange for monetary or other consideration.
Endeavor Communications uses generally accepted technical measures to provide acceptable service levels to all customers, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content and other harmful activities to protect network integrity and reliability. Endeavor Communications reserves the right to prioritize traffic based on real-time and non-real time applications during heavy congestion periods based on generally accepted technical measures. Endeavor Communications may use other traffic management and prioritization tools to help ensure equitable access to the Endeavor Communications network for all customers.
Endeavor Communications monitors customer usage to efficiently manage the performance of the network to ensure a sustainable quality broadband service is provided. Peak network usage is between 4 pm and 11 pm Monday – Friday and 10 am – 11 pm Saturday and Sunday. During peak usage times, priority is given to applications such as browsing, email, streaming, instant messaging, gaming, and VoIP.
Congestion due to malfunctioning hardware and/or software will be remedied as quickly as network engineers can diagnose and identify the offending hardware/ software.
Congestion due to malice will be remedied using any technique available, including protocol-aware filtering and rate-limiting, to control and limit the offending source. Endeavor Communications may seek criminal charges against those who inflict network malice. Endeavor Communications may also attempt to recover costs incurred from network malice.
Endeavor Communications does not block or rate-control specific protocols or protocol ports, modify protocol fields in any way not prescribed by the protocol standard, or otherwise inhibits or favors certain applications of classes of applications. Customers may use any lawful applications with Endeavor Communications.
DEVICE ATTACHMENT RULES
Customers will use DHCP for authentication of broadband connections between devices on the network. There is a limit of one (1) session per account. Customers may attach devices of their choosing to their router. However, customers are responsible for ensuring that their equipment does not harm Endeavor Communications network or impair the service of other customers. Endeavor Communications is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to Endeavor Communications broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
It is not acceptable to use the Endeavor Communications network for any purpose that violates local, state or federal laws or to transmit communications that might be highly offensive or damaging to any recipients or to use the service in a manner that is unintended. It is not acceptable to interfere with, violate, circumvent, misuse, distribute or disrupt network users, equipment or services, which include but are not limited to:
- Attempting to obtain unauthorized access to any network or account. This includes accessing data not intended for end user customers, logging into a server or account without being expressly authorized to access or probing the security of other networks.
- Attempts to interfere with the Service of others including users, hosts and networks. This includes “denial of service” attacks, “flooding” of networks, deliberate attempts to overload a Service and attempts to “crash” any host.
- Reselling any Endeavor Communications Internet Services, without Endeavor Communication’s written consent.
Distribution of Endeavor Communications Internet Services beyond the scope of your end-user account.
- Equipment, accessory, apparatus, circuit or devices that are harmful to the network, shall not be attached to or connected with Endeavor Communications facilities. If you have questions regarding the above items or any additional questions please refer to our Acceptable Use Policy
- Circumventing copyright laws and regulation, including the unauthorized download of music, video, images, books, software or content and/or other copyright protected works. Please refer to our Digital Millennium Copyright Act Policy
Endeavor Communications provides Spam filtering with each customer’s email address. Details of this service are listed on Endeavor Communications website. Endeavor Communications will not ask you for your password in an unsolicited telephone call or email. If you believe your password has been compromised, you should immediately change your password to prevent the unauthorized use of it.
Endeavor Communications deploys Internet access to its subscribers through hardwired broadband access utilizing Fiber and Modems, depending on the location. More information on the broadband services provided by Endeavor Communications can be found at www.weendeavor.com, or by calling our business office at 1-800-922-6677.
Endeavor Communications makes every effort to support advertised speeds and will attempt to troubleshoot and resolve speed and application performance issues on Endeavor Communication’s network. Endeavor Communications measures utilization on the network and strives to meet internal service level targets.
However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond Endeavor Communications’s control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing an Endeavor Communication’s broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen Endeavor Communications broadband plan.
Endeavor Communications monitors the traffic for Fiber and Special Access services. All services are the best effort.
Pricing and additional service information may be found at www.weEndeavor.com.
In addition to this Network Transparency Statement, patrons may also find links to the following on the Golden West Website:
Please click on the following website link for pricing information including monthly prices and fees for early termination or additional network services: join.weendeavor.com
REDRESS OPTIONS/CONTACT INFORMATION
If you have any questions regarding this policy, please contact Endeavor Communications customer service at: 1‐800‐922‐6677