Questions About Billing?
Do you have questions about billing? The information below will answer your questions regarding bill payment, setting up recurring payments, and SmartHub.
General Billing Information
Bills are mailed on the 1st of the month. Current charges are due upon receipt. Charges are delinquent after the due date of the 24th of the month and a $5 penalty applies. If payment is not received, or if a payment arrangement is not in place, before the second Tuesday of the following month, disruption of service will occur and a reconnection fee will apply.
For your convenience we accept Check and Credit Card (Visa, Discover, and Mastercard). You may make a credit card payment 24/7 on our automated secure payment system at 1-855-941-3554. Your account number and pin are required when calling the automated system. You may also access and pay your bill online by visiting our SmartHub App.
SmartHub
SmartHub allows you to pay your Endeavor bill via the internet from your computer, smartphone, or tablet. You may use an bank account, credit card, or debit card (we accept Discover, Mastercard and Visa).
- Updated, user-friendly design.
- Safe and secure.
- Mobile and web friendly for convenient account management.
- Improved billing and payment history (up to 12 months).
- View and print bills anytime, anywhere.
- Change your personal information.
- Set up AutoPay/Recurring payments.
- Activate paperless billing to save paper & help the environment
Make payments without lifting a finger. Sign up for Autopay/Recurring Payments and automatically debit your monthly payment from a bank account (checking or savings), debit card, or credit card you designate. No more checks or postage; no more late fees! It’s so easy!
With the SmartHub AutoPay/Recurring Payments feature, schedule your payments from your computer, smartphone or tablet. The recurring payment screen allows you to add, modify, update, delete recurring payment methods, or even temporarily disable them if necessary. If you have further questions, please contact one of our friendly Customer Care team
members at 1-800-922-6677.
Pay by Phone
- Pay your bills.
- Check your account balance.
- 24/7 access
- No processing fees
- Quick, convenient, and secure
Fees
A $75.00 reconnect fee will apply if past due charges are paid within thirty (30) days of disconnection to restore service.
Thirty (30) days after disconnection, the following charges will be added to a customer’s past due balance for equipment that has not been returned to Endeavor: $250 for an indoor ONT, $100 for Wi-Fi extender, $100 for MFax, $25.00 for each power supply cord.
To re-establish service more than thirty (30) days and after disconnection, a new installation charge will apply.
You can also reconnect your service 24/7 using our SmartHub App at https://weendeavor.smarthub.coop
Customers have 120 days from the disconnection of service date to return any equipment including plume pods, power supplies, ONT, etc.
Customer’s will receive a $10 credit when all necessary equipment is returned.
Approximately 120 days after a permanent disconnection of service, accounts with a past due balance will be sent to a collection agency.
When an account enters the collection process, all equipment becomes the property of the customer. Endeavor will not accept the return of any equipment past this date nor will it utilize this equipment for future services.
This policy concurs with the Regulations for Telephone Utilities of Indiana. Please refer to Endeavor Communications’ Policies at www.weEndeavor.com for further text information regarding our terms and conditions of service.
Contact
If you require additional assistance or help, please look for the Technology Teacher Tutorials.
If you have questions please contact us at anytime at 1-800-922-6677 or by email at customer.service@weEndeavor.com.
