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Endeavor Residential Phone Calling Features
900 Block
900 Block allows you to activate and deactivate 900 numbers dialed from your telephone. You can control dialing 900 numbers using your personal identification number (PIN).
3-Way Calling
Save valuable time. This feature lets you turn a two-way phone call into a three-way conversation or a three-person conference call.
Alternate/Teen Number
This feature allows two separate phone numbers to ring into your single line. Each number has a unique ring when called and can be used for a teen, business, or fax line.
You will have two separate phone numbers for your single line. Each number has a unique ring so you will know which number was dialed.
Instructions:
Wait until the full ringing pattern is complete before answering your phone, so you know which telephone number was dialed. Each number will have a separate ring tone.
Notes:
- Although you have two telephone numbers assigned to your line, you have just one line and only one conversation can be held at a time.
- The same distinctive ringing patterns of Alternate/Teen Number are used with Call Waiting, so you can determine whether or not to interrupt your current conversation to answer the incoming call. These distinctive Call Waiting tones correspond to the distinctive ringing patterns.
- With Alternate/Teen Number, Call Forward operates in one of two arrangements. Choose which arrangement you want when you select Teen Service. Your options are: Both telephone numbers (the main and secondary) are forwarded when Call Forward is activated. The telephone number to which you forward these calls does not receive the distinctive ringing patterns, however. To use, follow the same procedures for Call Forward. To change from one of the above arrangements to the other, contact your local phone company.
Call the business office at 1-800-922-6677 to change from one of the above arrangements.
Anonymous Call Rejection
Prevents callers that have intentionally blocked their number from ringing into your home. Callers will receive a message to unblock their number in order to reach you.
To activate:
- Listen for the dial tone and dial *77. On a rotary phone, dial 1177.
To deactivate:
- Listen for the dial tone and dial *87. On a rotary phone, dial 1187.
Notes: This feature is not available in all calling areas. Call the business office at 1-800-922-6677 for details.
Automatic Callback
Automatically redials a busy number until the line becomes free for up to 30 minutes.
Instructions:
- When you hear a busy signal, depress the switch hook and release quickly. Listen for a special dial tone.
- If you’ve already hung up, pick up the handset and listen for a normal dial tone.
- Press *66. On a rotary phone, dial 1166.
- If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
- A special callback ring alerts you if the line becomes free (some phones ring normally).
- Pick up the handset to automatically place the call.
To cancel:
- Depress the switch hook and release. Listen for a special dial tone.
- If you’ve already hung up, lift the handset and listen for a normal dial tone.
- Press *86. On a rotary phone, dial 1186.
- Listen for a confirmation tone or announcement. Hang up.
Notes:
- To restart the 30 minute clock, repeat steps 1 through 4.
- Automatic Callback can check as many as 31 busy lines at once. To know which call is being completed, you must subscribe to Caller ID service.
- Service does not work on 800 numbers, 900 numbers, numbers outside the specified area, or on lines where Call Forward and some other call services have been activated.
Automatic Recall (*69)
You can return the last call even without knowing the number. Does not work on 800 or 900 numbers; numbers outside the specified service area; or line using Call Forward or some other call services.
Instructions:
- Pick up the handset and listen for a normal dial tone.
- If you’re already on the phone and ignored a call waiting tone, depress the switch hook and release quickly.
- Press *69. On a rotary phone, dial 1169. Your call will go through like a normal call.
To cancel:
- Press *89.
- Listen for confirmation tone or announcement.
- Hang up.
Notes:
- In some areas, after you dial *69 a voice will give you the phone number of the call you missed and ask if you want to use the Automatic Recall feature. Follow the voice instructions.
- Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or lines using Call Forward and some other call services.
Call Forward Busy
Send calls to a different number of your choosing when someone is trying to call you on a busy line. Long Distance rates may apply.
To activate:
- Dial *90 and get a second dial tone.
- Dial the number you want the call forwarded to. For local numbers, dial the seven-digit number. For numbers out of your exchange, dial “1” then the area code and the seven-digit number.
- When the voice mail recording answers, hang up. If you are not using voice mail and are forwarding calls to another residence or business, let them know you are having your calls forwarded to their number.
- If the other party does not answer, repeat steps 2 and 3 and your calls will be forwarded.
- To change or deactivate, dial *91, listen for the cancel tone, and hang up.
Call Forward Don't Answer
Whenever you can’t answer the phone, forward your calls to someone who can answer. You can easily change the forwarding number, and even choose how many times your phone should ring.
To activate:
- Dial *92.
- Enter the number of rings (from 1 to 9) you want your phone to ring before the call transfers.
- Enter the telephone number you want your calls forwarded to. For local numbers enter the 7-digit number. For numbers out of your exchange enter 1 + area code and the 7-digit number.
- If you are using this for voice mail, wait until the voice mail recording answers before hanging up. If you are not using voice mail, wait for the other party to answer and let them know that your calls are being forwarded to their number.
To deactivate:
- Dial *93.
Call Forward
When you are away from your home, your calls can be automatically sent to you. With Call Forward, there is no need to leave messages about where you are or reveal any forwarding numbers. Long distance rates may apply.
To forward your calls:
- Lift the handset and listen for the dial tone.
- Dial 72# (On rotary phones, dial 7-2 and wait four seconds.)
- Again, listen for the dial tone.
- Now, dial the number where you want your calls to be forwarded. (You can use Speed Calling codes if you have this feature.)
- The Call Forward feature is in effect when someone answers at the forwarding number.
Notes: If there is no answer at the following number, or the line is busy, hang up the phone and repeat the steps above. If you do so within two minutes, you’ll hear two “beeps,” meaning your Call Forward feature is now working. Once you’ve activated Call Forward your phone will make one short ring each time a call is forwarded. You can only make outgoing calls from this phone. If you wish to change the number to which your calls are being forwarded, just deactivate the feature (See below), then follow the steps above to forward your calls to a new number.
To deactivate Call Forward:
- Lift the handset and listen for the dial tone.
- Dial 73# (On rotary phones, dial 7-3 and wait four seconds.)
- Listen for two beeps, then hang up. The feature is no longer in effect, and calls will ring on your phone.
Call Forward Remote Access
No more missed calls. Forward calls to any local or long distance number where you can be reached. Long Distance charges may apply.
To gain remote access for Call Forward:
- Dial the dedicated access number provided by Endeavor, including any prefix digits and area code that may be required.
- Dedicated access number: XXX-9050. (XXX = your exchange prefix)
- Listen for the line to ring, then wait for the special dial tone.
- Dial your 7-digit telephone number that has the Call Forward feature. (generally, your home or home business telephone number)
- Immediately after completing the above step, dial your Personal Identification Number (PIN), given to you by your local telephone company.
- Listen for the special dial tone. You’re now ready to activate or deactivate Call Forward.
To activate (after gaining remote access):
- Dial *72 and listen for the special dial tone.
- Now, dial the number where you want to forward your calls.
- Wait for a confirmation tone, then hang up. Call Forward is now in effect.
To deactivate (after gaining remote access):
- Dial *73. Listen for two beeps, then hang up. Call Forward is no longer in effect.
To change the forwarded number:
- Simply repeat the remote access and activation steps. You do not need to deactivate the feature first.
Caller ID
Identify the name and number of the caller before you answer the telephone. If you subscribe to this feature and Call Waiting, you also receive Call Waiting Caller ID at no additional cost. After the first ring, the telephone number of the person calling you will automatically appear on your display screen. You need to have a telephone set that has Caller ID in order for this feature to work.
Caller ID Block
You can block your number from being seen when you make a call. Your number will come across Caller ID as Private or Blocked.
Instructions:
- Pick up your handset and listen for the dial tone.
- Press *67. On a rotary phone, dial 1167.
- Dial the number you’re calling as usual.
- The person you’ve called will not be able to see your number on their telephone display screen. Instead, a “P” or “Private” will be displayed.
Notes: You must dial *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call. This service is currently active on all customers’ phones.
Call Waiting
No more busy signals. When you are on one call, another person may also try calling. You will hear a beep. You may switch between the lines and receive both calls.
Instructions:
- When you’re on the phone, a beep tells you that there is a second incoming call.
- If you don’t answer the second call within 10 seconds, another beep reminds you it’s still waiting.
- The second caller hears only the normal ringing tone.
To answer the second call:
- Depress the switch hook (cordless phones may use the “flash” button) for about one second to place the first call on hold.
- You are now connected with the second caller.
To alternate between calls:
- Depress the switch hook for about one second to alternate between calls.
- Each of your conversations is private and cannot be heard by the other caller.
To end either call:
- Hang up.
- Your telephone will ring.
- When you answer, you’ll be connected with the other caller. The call you disconnected will no longer be on the line.
Distinctive Ring
This feature announces important callers with a special ring. Up to 32 numbers may be programmed into the phone. When someone from your list calls, you will hear a special ringtone.
Instructions:
- Listen for a dial tone.
- Dial *61 and listen for an announcement telling you whether the feature is currently on or off.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF. (if it is currently on)
To add the last caller to your VIP list:
- Dial #01#. After the list is read, voice instructions follow.
To hear the phone numbers on your list:
- Dial 1.
- After the list is read, voice instructions will follow.
To add a number to your Distinctive Ring list:
- Press #.
- Follow the voice instructions you hear. You can store up to 32 phone numbers on your list.
To remove a number from your list:
- Press * and follow the voice instructions to remove any or all of the numbers. To hear instructions again, press 0.
When someone calls:
- If the call is from someone on your VIP list, you’ll hear a special ring. All other calls will have a normal ringing pattern.
- If you have Call Waiting and get a call from a number on your list while you’re on another call, you’ll hear a special Call Waiting tone. All other calls are signaled by a normal tone.
Notes:
- You may press 1,0,#, or * at any time rather than waiting for the voice instructions.
- The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services.
- List may have up to 32 numbers.
Long Distance Block
Allows you to restrict the use of your phone for long distance calls with either the use of a PIN number or with an on/off option.
This procedure will replace the current procedure that allows a subscriber to restrict the use of their telephone for 1 + long distance calling. Long distance calls can only be placed by persons knowing the correct 4-digit personal identification number (PIN).
To make a call with 1 + Block:
- Dial the long distance number as you normally would. Example: 1-765-795-4261
- A voice prompt will come on the line asking for your Personal Identification Number (PIN)
- The PIN by default will be 0000. Once entered, the call will complete automatically
- The PIN will be requested after every 1 + call
- Listen for confirmation tone…then hang up.
To change PIN:
- The PIN can only be changed at the phone when the 1 + blocking service is on
- Dial XXX-9021
- A voice prompt will request that you enter your current identification (PIN) number
- Prompt will ask you to enter your new PIN number
- Prompt to enter new PIN number a second time to verify
Notify Plus!
Notify Plus! allows you to send out automated messages to multiple numbers at one time. No need to call each person on your team to deliver a message! Just set up a calling list for your group and send out automated announcements and important messages to only those members in your group.
Intercom
No matter where you are in your home, you can call anyone else in the home by dialing your own home number.
Instructions:
- Lift the handset and listen for the dial tone.
- Dial your own phone number. A recorded message will tell you that you’ve dialed your own number. Once you’ve heard the recording, place the handset back on the switch hook.
- Listen for the phone to ring. You will hear normal ringing.
- When someone picks up one of the extension phones, the ringing will stop.
- When the ringing stops, pick up your phone. You are now connected to any of the parties who picked up an extension phone.
- When you hang up the phone, the Intercom feature is disconnected.
Selective Call Acceptance
Creates a list of phone numbers from which a call may be accepted. When activated, only phone numbers on your list ring through. This list may have up to 32 numbers.
Instructions:
- Listen for dial tone and dial *64.
- Listen for an announcement telling you whether the feature is currently ON/OFF. The recorded voice will tell you how many (if any) numbers are currently stored on your list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To add the last caller to your acceptance list:
- Dial #01#.
To hear the phone numbers on your list:
- Dial 1 and after the list is read, follow instructions.
To add a number to your list:
- Press # and follow the instructions you’ll hear.
To remove a number from your list:
- Press * and follow the instructions to remove any or all of the numbers. To hear instructions again, dial 0.
When someone calls:
- When your service is turned ON, you’ll receive calls from those on your acceptance list.
- Callers who are not on your list will simply hear an announcement that you are not accepting calls at this time.
Notes:
- You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
- The list you create here is separate from any other lists you may be using for other calling features or services.
- Your acceptance list may hold up to 32 numbers.
Selective Call Forwarding
Selective Call Forward allows you to choose which calls to be forwarded. Routes up to 32 important callers to an alternate phone number. If the service is turned ON, and the caller is on your forward list, the call will be re-routed to your “forward-to” number. If the caller is not on your forward list, the call will ring at your home as usual.
Instructions:
- Listen for the dial tone and dial *63.
- Listen for an announcement telling you whether the feature is currently on or off.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To add the last caller to your forward list:
- Dial #01#.
To enter your “Forward-to” number:
- The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number.
- If the current number is correct, dial 1.
- If you wish to change the current “forward-to” number, dial 0 and then follow voice the instructions.
To hear the phone numbers on your list:
- Dial 1.
- After the list is read, voice instructions will follow.
To add a number to your list:
- Press # and follow the instructions you’ll hear.
To remove a number from your list:
- Press * and follow the instructions to remove any or all of the numbers. To hear instructions again, dial 0.
When someone calls:
- When your service is turned ON and the caller is on your forward list, the call will be re-routed to your “forward-to” number. If the caller is not on your forward list, the call will ring at your home as usual.
Notes:
- You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
- The list you create here is separate from any other lists you may be using for other calling features or services.
- Your acceptance list may hold up to 32 numbers.
Selective Call Rejection
Blocks up to 32 unwanted calls from disturbing you. The caller gets a recorded message saying that your phone is not accepting calls.
Instructions:
- Listen for the dial tone and dial *60.
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your rejection list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF. (if it is currently on)
To add the last caller to your rejection list:
- Dial #01#.
To hear the phone numbers on your list:
- Dial 1 and after the list is read, follow the instructions.
To add a number to your list:
- Press # and follow the instructions.
To remove a number from your list:
- Press * and follow the voice instructions to remove any or all of the numbers from your rejection list.
Notes:
- You will not be notified when calls have been rejected.
- You may press 1,0,#, or * at any time rather than waiting for the instructions.
- The list you create here is separate from any other lists you may be using for other calling features or services.
- Your rejection list may have up to 32 numbers.
Simultaneous Ring
With Simultaneous Ring you can forward incoming calls to multiple phone lines. For example, when you receive a call, you can have it ring on your residential line and business line simultaneously.
Instructions:
- Press *55 to activate or deactivate Simultaneous Ring.
Single Number Service
You no longer need to be at home to receive a call. With Single Number Service you determine how to manage incoming calls using up to nine different phone numbers to ‘Find’ you. Calls from this service may be transferred between phones in the phone list by simply pressing the star key followed by the transfer digit. This service is perfect for people on the go.
Super Speed Calling
Make calling fast and easy by storing up to 30 frequently called numbers. Simply assign a 2-digit code to your important, frequently called numbers.
To program or change your Super Speed Dialing 30 list:
- Lift the handset and listen for the dial tone.
- Dial 7-5-# (on rotary dial phone, dial 7-5 and wait four seconds.)
- Listen for the dial tone.
- Dial one of the 30 2-digit speed codes (20-49.)
- Then, dial the number you wish to speed call (For long distance entries, remember to enter the 1 and the area code.)
- Press the # button (on rotary dial phones, omit this step and wait four seconds.)
- Listen for the two “beeps”, which indicate that your number has been entered. Then hang up. You can now continue entering the other numbers on your list by repeating the above procedure, or you can enter them later.
To use your Super Speed Dialing 30 feature:
- Lift the handset and listen for the dial tone.
- Dial the appropriate 2-digit speed code (20-49.)
- Press the # button (on rotary dial phones, omit this step and wait four seconds.)
- Your call will now be dialed automatically.
Three Way Calling
Connect with family and friends. This feature lets you turn a two-way phone call into a three-way conversation or a three-person conference call.
Instructions:
- Depress the switch hook for about one second. This will place the person you’re talking with on hold.
- Listen for the dial tone then dial the third person you want to join the conversation. (You can use Speed Calling if you have this feature)
- When the third person answers, you can talk privately with this person before making the call a three-way conversation.
- To make the call a three way conversation, depress the switch hook for about one second to add the person you have on hold. Your three way call is now underway.
Notes: If for some reason the call to the third person is not completed, or if someone else answers the phone and the person you desire to speak with is out, depress the switch hook twice to resume your conversation with the person on hold.
To disconnect the third person:
- Depress the switch hook for about one second. You’ll now have only the original party on the line.
- If either of the two people hangs up, you can continue talking with the remaining party.
To disconnect completely:
- Simply hang up.
If the number is busy or no answer:
- Press the switch hook and release immediately. You are now reconnected to your original party.
- Press the switch hook again to cut off the ringing or busy signal.
- When you hang up the connection between the two calls will be broken.
VoiceMail
Don’t miss important calls when you are unable to answer the phone. You may activate up to five separate mailboxes, each with a unique greeting. You can access your voicemail from any phone, anywhere, at any time.
Mailbox Set Up:
- Dial XXX-9020. (XXX- The prefix of your phone number)
- Enter your mailbox number. (phone number, area code first)
- Enter the default password – 0000, then the pound sign. (#)
- From the Main Menu press 9 to enter Mailbox setup.
Options in Mailbox setup menu:
- Press 1: Greeting options. (You can disregard this step if you choose to use the default greeting.)
- To change or record your greeting:
- Press 1 – Greeting options.
- Press 4 – Record your greeting.
- Press # – End recording function.
- Press 1 – Listen to greeting.
- Press 3 – Delete greeting.
- Press 4 – Re-record greeting. Then follow steps 3-7 again.
- Press* – Return to mailbox setup.
- Press 2: Change password. (Recommended)
- To change your password:
- Enter new password, followed by the # key. (This password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one that is easy for you to remember.)
- To verify, enter your password again, followed by the # key.
- Press 3: Notification options. (Optional)
- Press 4: Auto login enable/disable. (Automatically enabled)
- Press *: Return to Main Menu.
Accessing your Mailbox:
If calling from your home phone:
- Dial xxx-9020. (phone number, area code first) This takes you to the Voice Mail system. From here you can:
- Press 1 to listen to your messages. OR
- Press 9 to set up your Voice Mail box.
If calling from a remote phone:
- Dial xxx-9020. (phone number, area code first)
- Enter your Mailbox Number. (Phone number)
- Enter your 4-digit password followed by #.
- Follow the prompts.
Accessing your Sub-Mailbox
- Follow steps 1 & 2 from “Accessing your mailbox.”
- Enter your Sub-Mailbox number. (If you are the group administrator and wish to record a group greeting, press * to access the group greeting menu. A voice prompt will guide you through those steps.)
- Enter your password followed by the # key.
To retrieve messages:
- Three options in Message Retrieval Menu:
- Press 1 – New messages.
- Press 2 – Saved messages.
- Press * – Return to Main Menu.
- Listening to messages:
- Press 1 – Play or replay message.
- Press 2 – Save message and go to next.
- Press 3 – Delete message and go to next.
- Press 4 – Save message as new.
- Press 5 – Reply to a message. (optional)
- Press 6 – Forward message. (optional)
- Press 7 – Skip back three seconds.
- Press 8 – Pause or continue message.
- Press 9 – Skip forward three seconds.
- Press * – Return to main menu.
Changing number of rings before pick-up:
- Dial *93 to cancel current number of rings.
- Dial *92.
- Enter the number of rings (from 1 to 9) you want your phone to ring before the voice mail picks up.
Voice Mail Summary:
Warm Line
If your phone is left or knocked off the hook and a call isn’t placed within 30 seconds, a phone number designated by you will automatically be called. This can be helpful for emergency situations.
Instructions:
- Lift the handset and wait. Within 30 seconds the pre-assigned number will be dialed automatically.
Notes:
- The pre assigned number is selected by the subscriber when requesting the service. To change the number, call the business office at 1-800-922-6677.
Web Portal Access
Web Portal allows you to customize your Phone service/calling feature account settings using an online web portal. Play, listen or change your Voice Mail settings. Note: In order to use Notify Plus! and Single Number Service, you need to have access to Web Portal. Click here to log in to Web Portal Access!