Endeavor Billing Policy

BILLING POLICY

Bills are mailed on the 1st of the month.  Current charges are due upon receipt.  Charges are delinquent after the due date of the 24th of the month and a $5 penalty applies.  If payment is not received on or before the second Wednesday of the following month, disruption of service may occur and a reconnection fee will apply. 

For your convenience in making payments, we accept Cash, Checks or Credit Cards (Visa, Discover, and Mastercard) in our local offices in Cloverdale and Monrovia.  You may also make a credit card payment 24/7 on our automated secure payment system at 1-855-313-6315.  Your account number and pin are required when calling the automated system. You may also access and pay your bill online by going to weendeavor.smarthub.coop.

SECURITY DEPOSITS AND RECONNECT FEES

Reconnect Fee*

A $75.00 reconnect fee will be applied if past due charges are paid within fifteen (15) days of disconnection to restore service.

Disconnected Customer Equipment Charges*

Fifteen (15) days after disconnection the following charges will be added to a customer’s past due balance for equipment that has not been returned to Endeavor: $75.00 for each air sonic box; $225.00 for a regular set top box; and $25 for each power supply cord.

To re-establish service more than fifteen (15) days after disconnection a new service order charge will apply and a security deposit may be required.

EQUIPMENT RETURN

Customers have 120 days from the disconnection of service date to return any equipment including air sonic boxes, set-top boxes (TV receiver boxes), power supplies etc.

If the equipment is returned before the 120-day deadline, the customer’s past due balance will be reduced by the corresponding amounts listed above.

COLLECTION

Approximately 120 days after a permanent disconnection of service, an account with a past due balance will be sent to a collection agency.

When an account enters the collection process, all equipment becomes the property of the customer. Endeavor will not accept the return of any equipment past this date nor will it utilize this equipment for future services.

If you wish to contact us at any time, please call Endeavor Communications at 765.795.4261 during business hours, write to us at Endeavor Communications, PO Box 237, Cloverdale, IN 46120, or email us at customer.service@weEndeavor.com. This policy concurs with the Rules, Regulations, and Standards of Service for Telephone Utilities of Indiana.

*Subject to change based on credit history.