The areas serving (812) is quickly running out of numbers. To ensure a continuing supply of telephone numbers, a new (930) area code has been being added. Calls that were local will still be local; there are no changes to the coverage area or other rates. What changed is the 10-digit number will need to be dialed.

A new (463) area code has also been added to the current area served by the (317) area code region, which covers Indianapolis and most of its suburbs.

The biggest change to note is that all calls made within these area codes must be completed by dialing the area code + the 7-digit telephone number. This includes local calls.

For Interstate Tariff Information, click here.

In today’s competitive telecommunications environment, the problem of “slamming” is an increasing issue. This is a process by which the long distance companies chosen by the subscriber are changed without their consent. Following the divestiture of AT&T Corporation in 1984, the Federal Communications Commission (FCC) gave consumers the right to choose any long distance carrier they wanted. It also prohibited phone companies from verifying any changes. This opened the door to deceptive marketing schemes. The result is that many carriers have found ways to move your long distance service to their company.

In order to minimize the expense and inconvenience to our customers caused by “slamming,” Endeavor Communications offers our subscribers the additional protection of “freezing” their long distance accounts. Customers may freeze the carrier providing any or all services; however, FCC rules require us to have a separate authorization for each service. A separate authorization is required for each service for which you request a freeze. The listing on the authorization form refers to the following:

IntraLATA toll – long distance calls placed to points within your LATA
InterLATA toll – long distance calls to places outside this area
International toll – toll calls to places outside of the United States, it’s Territories and possessions.
If you choose to order a preferred carrier freeze, Endeavor Communications will not change the carrier providing service without your direct authorization. This means that before you or anyone else changes your specified carrier, one of the following must occur:

You authorize Endeavor Communications in writing to lift the freeze for the particular service.
You orally request Endeavor Communications to lift the freeze from the telephone line for which the change is to be made. This telephone call may be on a three-way conference call with the carrier to which you are changing the service and a representative of Endeavor Communications.
We will ask for identifying information during this call.
These actions are required by the FCC in addition to the FCC’s verification procedures for changing a preferred carrier. In some circumstances, a long distance carrier may change your preferred carrier to or from another long distance company which resells the service of that carrier. Endeavor Communications has no way of preventing these changes under the current FCC rules.

There is no charge for establishing a Preferred Carrier Freeze or for lifting the freeze. The charge for changing carriers for any service is $5.50. There is no charge to change to Endeavor Communications Long Distance. Please call Endeavor Communications Toll-Free at 1-800-922-6677 or 765-795-4261 with any questions.

Preferred Carrier Freeze (PIC) Authorization Form (PDF)

What is CPNI?
Customer Proprietary Network Information or “CPNI” is the data collected by telecommunications carriers about a customer’s telephone service and usage. It includes the time, date, duration, and destination or origination number of each call, the type of services and rate plans to which a customer subscribes, and any other information that appears on the customer’s telephone bill.

The Federal Communications Commission (FCC) requires telecommunications service providers and interconnected VOIP providers to file a certification each year stating whether they are in compliance with the FCC’s CPNI rules. The certification must include a statement demonstrating compliance in specific categories.

In general, carriers must obtain a customer’s approval to use their information for purposes unrelated to the provision of service, although in some cases the approval can be assumed unless the customer “opts out” of the use of their information. In cases of access to data that is personally identifiable, such as names and addresses, customer approval is generally always required and customers are never deemed to have automatically “opted-in.”

CPNI Administration at Endeavor
Endeavor Communications has always respected your privacy and observed the privacy rules established by the Federal Communications Commission (FCC). The FCC has increased the security measures we must take to protect your records with us. For this reason, we require each customer to create a password for his/her account.

The password that you chose during the initial account setup should be something unique that only the authorized persons on your account know. Again, these measures are being taken to ensure the security of the information that we, as your telecommunications provider, have in our records. We will never sell your account information or provide details of your telephone calls to other parties unless required by law enforcement.

Occasionally, we would like to notify you of additional products available from us outside the existing business relationship we currently have with you. For example, if you have our telephone service, you may be interested to learn about promotions and packaging we have for our high speed internet and television services. We also want to be able to update you on the Fiber Optics, and tell you when it is available in your area. However, you have the right to be excluded from these marketing notifi cations and updates.

If it is acceptable to receive information from Endeavor about additional products and services, you need to do nothing. If you prefer to be excluded from these company updates and marketing efforts, please complete, sign, and return the CPNI Opt Out Form, and we will not include you in any targetedmarketing programs. Nothing about the services you receive from Endeavor Communications will be impacted by your decision.

Please call a Customer Service Representative with any questions at 1.800.922.6677.

CPNI Opt Out Form (PDF)

Lifeline, Toll Limitation Services

This is a service that provides discounts to eligible low income consumers helping them establish and maintain telephone and or broadband internet access service (BIAS).

Lifeline:

Lowers the cost of basic monthly local telephone or BIAS service. Eligible consumers can receive up to $9.25 per month in discounts. Lifeline is available for one telephone line or BIAS per eligible household. A household is everyone (including children and people who are not related to you) who lives in your home and shares income and household expenses. If there are multiple subscribers at one address, please refer to the household worksheet, which is available at www.lifelinesupport.org . The federal lifeline support is paid entirely by the federal lifeline program. This service is not transferable and only eligible customers may enroll in the program.

Service Information:

Though there are no limitations on number of local minutes provided as a part of the plan, additional toll charges may apply for long-distance calls. This limitation supports eligible consumers who wish to avoid incurring large long distance fees by choosing toll blocking or toll control at no cost. If toll limitations are not added, additional charges will apply for long-distance calls.

BIAS minimum speed and usage allowance standards are required for the service to qualify.

Lifeline recipients may transfer the Lifeline benefit to a new company once every sixty days for telephone service and once every 12 months for BIAS.

Eligibility Guidelines:

Eligibility for Lifeline and Toll Limitation Service varies state by state. Individuals may be eligible for these programs if they participate in one of the following programs:

• Federal Public Housing Assistance (FPHA) or Section 8
• Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
• Medicaid
• Supplemental Security Income (SSI)
• Veteran’s Pension and Survivor Benefit

Lifeline applicants must present documentation demonstrating eligibility either through participation in one of the qualifying federal assistance programs or through income-based means.

Acceptable documentation of program-based eligibility includes: current or prior year’s statement of benefits from a qualifying state, federal or Tribal program; notice letter of participation in a qualifying state, federal or Tribal program; program participation documents; or another official document evidencing the consumer’s participation in a qualifying state, federal or Tribal program.

2017 Federal Poverty Guidelines

To apply for these services interested customers should call 1-888-587-7034 . For additional information about these programs, please visit the Universal Service Administrative Company (USAC) website at www.lifelinesupport.org .